If you have set up Unlock PIN or Unlock Password, enter the Unlock PIN or Unlock
Password. After entering it, tap 
. The last screen you were working on opens.
Note: You have 5 opportunities to enter your unlock Pattern, PIN or Password. If you've entered the wrong information 5 times, you will need to wait 30 seconds before you can attempt again.
When you can’t recall your unlock Pattern, PIN or Password:
-If you’ve set up a Google account on the device, tap the Forgot pattern? button. You will be able to unlock the device with your Google account user name and password.
-If you haven’t created a Google account on the device, you will need to perform a factory reset. (CAUTION! If you perform a factory reset, all user
applications and user data will be deleted. Please remember to back up any important data before performing a factory reset.)
1.Turn the power off.
2.Press and hold the following keys for over 5 seconds: Down volume key + 
+ 
.
3.When the power turns on, release these keys.
If you can't recall your unlock PIN or Password: Call Sprint Customer Service at
