If the meter does not display a message after inserting a test strip:
POSSIBLE CAUSE | WHAT TO DO |
Need battery | Replace the battery. |
No battery or battery | Check that the battery is |
incorrectly installed | correctly installed with the |
| positive “+” side up. |
Test strip inserted incorrectly or incompletely
Insert the test strip correctly with the contact bars end first and facing up. Push it in until it will go no further.
Defective meter or test strip | Call 1 800 | |
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If the test does not start after applying the sample: |
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POSSIBLE CAUSE | WHAT TO DO |
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Insufficient blood sample | Repeat the test with a new |
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| test strip and a larger sample. |
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Defective test strip | Repeat the test with a new |
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| test strip. |
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Sample applied after automatic | Repeat the test with a new test |
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shutoff (two minutes after last | strip; apply sample only when |
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user action) | R appears on the display. |
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Defective meter | Call 1 800 |
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