LSISAS6160 SAS Switch User Guide

Chapter 5: Troubleshooting

Chapter 5

Troubleshooting

This chapter contains troubleshooting information for the LSISAS6160 SAS switch.

The following table lists several common issues related to the SAS6160 switch and the remedies for them.

Table 1: Common Troubleshooting Issues and Remedies

Issue

Remedy

 

 

The password for the admin account is lost and you cannot access

Reset the switch to factory defaults by pressing the reset switch and power

the switch-management capabilities.

cycling the switch. This process resets both the admin and user account

 

passwords to their default values, clears all alias and zoning data, and clears

 

the event log.

 

 

When trying to log in to the SDM-GUI utility from a

In Internet Explorer, select Tools-->InternetOptions--> Security. Click the

Microsoft Windows Server 2003 system, the system stalls at the

Trusted Sites icon, then click Sites... Add the IP address of the SAS6160

loading screen.

switch to the list of trusted websites.

 

 

You have changed the default IP address of the SAS6160 switch,

To retrieve the IP address through an in-band connection, use the

but you forgot the address and you can no longer access the

Xip utility supplied on the CD that ships with the SAS6160 switch. To

switch through the Ethernet.

list the available expanders in your topology, run the command:

 

 

xip -i get avail

 

This lists all expanders in your topology with the switch IP address

 

next to each switch SAS address. Alternately, you can query

 

information (including IP address) from an individual expander by

 

using its SAS address. For example, if the SAS address is

 

500062b15555557f, to list information specific to that expander, use

 

the command:

 

xip -i 500062b15555557f get exp

All ports are showing yellow LEDs, but you still have SAS traffic.

This could be caused by either the master controller or slave

 

controller failing. The switch functions at half performance. Contact

 

your vendor to replace the switch.

 

 

LSI Corporation September 2010

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LSI SAS6160 manual Xip -i get avail, Xip -i 500062b15555557f get exp