Troubleshooting
Problem |
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A feature doesn’t work | 1 | Reread the procedure and try again. |
as noted in this guide. | 2 | For many features you must lift the handset before |
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| you can use the feature. |
| 3 | Check with your system manager to be sure this |
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| feature is administered on your voice terminal. |
| 4 | You may have an older version of System 85 software |
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| so some features may work differently from the |
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| procedures described in this guide. |
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There are no feature | See your system manager for a list of feature access | |
access codes written in | codes for features assigned to your voice terminal. | |
the appropriate blanks | Then, write the codes in this guide. | |
in this guide. |
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Problem |
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| Solution | ||
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There’s no dial tone. | 1 | Check with your system manager to be sure your | ||||
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| voice terminal is administered correctly. | ||||
| 2 | Make sure the handset and line cords at your voice | ||||
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| terminal are securely connected at both ends. | ||||
| 3 | Press |
| . If the green light next to |
| does not go |
| Test | Test | ||||
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| on or flashes rather than goes on steadily, the voice | ||||
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| terminal is not communicating with the DEFINITY | ||||
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| switch or with System 85. | ||||
| 4 | Find a working voice terminal of the same type as | ||||
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| your own. Unplug this voice terminal from its modular | ||||
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| wall jack. Plug your voice terminal into that jack and | ||||
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| check if it gets dial tone. | ||||
| 5 | If your voice terminal still does not work, plug the | ||||
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| working voice terminal (of the same type) into your | ||||
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| modular wall jack. If the working voice terminal has | ||||
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| dial tone, your own voice terminal is faulty. See your | ||||
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| system manager. | ||||
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