Majestic Appliances 360DVS3 Troubleshooting the Gas Control System, Symptom, Possible Causes

360 DVS Series Direct Vent Fireplaces

Troubleshooting the Gas Control System

SIT NOVA 820 MILLIVOLT VALVE

NOTE: Before troubleshooting the gas control system, be sure external gas shut off is in the “On” position.

WARNING: REMOVE GLASS FRONT BEFORE DOING ANY GAS CONTROL SERVICE WORK.

SYMPTOM	POSSIBLE CAUSES	CORRECTIVE ACTION
1. Spark ignitor will not light	A. Defective or misaligned	Using a match, light pilot. If pilot lights, turn off
	electrode at pilot.	pilot and push the red button again. If pilot will not
		light, check the gap at electrode and pilot; it should
		be 1/8” to have a strong spark.
	B. Defective ignitor (Push Button)	Push piezo Ignitor Button. Check for spark at
		electrode and pilot. If no spark to pilot, and electode
		wire is properly connected, replace ignitor.
2. Pilot will not stay lit after	A. Defective pilot generator	Check pilot flame. Must impinge on thermocouple/
carefully following lighting	(thermocouple), remote wall	thermopile. NOTE: This pilot burner assembly
instructions.	switch.	utilizes both a thermocouple and a thermopile.
		The thermocouple operates the main valve opera-
		tion (ON/OFF). Clean and/or adjust pilot for maxi-
		mum flame impingement on thermopile and thermo-
		couple.
	B. Defective automatic valve	Turn valve knob to “Pilot.” Maintain flow to pilot;
		millivolt meter should read greater than 10 mV. If
		the reading is okay and the pilot does not stay on,
		replace the gas valve. NOTE: An interrupter block
		(not supplied) must be used to conduct this test.
3. Pilot burning, no gas to	A. Wall switch or wires defective	Check wall switch and wires for proper connections
main burner		Jumper wires across terminals at wall switch; if
		burner comes on, repalce defective wall switch. If
		okay, jumper wires across wall switch wires at valve;
		if burner comes on, wires are faulty or connections
		are bad.
	B. Thermopile may not be	1. Be sure wire connections from thermopile at
	generating sufficient	gas valve terminals are tight and thermopile is
	millivoltage.	fully inserted into pilot bracket.
		2. One of the wall switch wires may be grounded.
		Remove wall switch wires from valve terminals if
		pilot now stays lit, trace wall switch wiring for
		ground. May be grounded to fireplace or gas
		supply.
		3. Check thermopile with millivolt meter. Take
		reading at thermopile terminals of gas valve—
		should read 250-300 millivolts (minimum 150)
		while holding valve knob depressed in pilot
		position and wall switch “OFF.” Replace faulty
		thermopile if reading is below specified minimum.
	C. Plugged burner orifice.	Check burner orifices for debris and remove.
	D. Defective automatic valve	Turn valve knob to “ON,” place wall switch to “ON” —
	operator.	millivolt meter should read greater than 100 mV. If
		the reading is okay and the burner does not come
		on, replace the gas valve.
4. Frequent pilot outage	A. Pilot flame may be too low	Clean and/or adjust pilot flame for maximum flame
problem.	or blowing (high) causing the	impingement on thermopile and thermocouple.
	pilot safety to drop out.
	B. Possible blockage of the vent	Check the vent terminal for blockage (recycling the
	terminal.	flue gases)

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