Troubleshooting
Check the following list to be sure a service call is necessary. Reviewing additional information on items to check may prevent an unneeded service call.
PROBLEM | POSSIBLE CAUSES |
|
|
If nothing on the oven operates | ● check for a blown circuit fuse or a tripped main circuit breaker. |
| ● check if oven is properly connected to electric circuit in house. |
| ● check that controls are set properly. |
|
|
If the oven interior light does not work | ● the light bulb is loose or defective. |
|
|
If oven will not cook | ● check that control panel was programmed correctly. |
| ● check that door is firmly closed. |
| ● check that Enter/Start Pad was touched. |
| ● check that timer wasn’t started instead of a cooking function. |
|
|
If oven takes longer than normal to | ● be sure the Power Level is programmed properly. |
cook or cooks too rapidly |
|
|
|
If the time of day clock does not | ● check that the power cord is fully inserted into the outlet receptacle. |
always keep correct time | ● be sure the oven is the only appliance on the electrical circuit. |
|
|
If food cooks unevenly | ● be sure food is evenly shaped. |
| ● be sure food is completely defrosted before cooking. |
| ● check placement of aluminum foil strips used to prevent overcooking. |
|
|
If food is undercooked | ● check recipe to be sure all directions (amount, time, and power levels) were |
| correctly followed. |
| ● be sure microwave oven is on a separate circuit. |
| ● be sure food is completely defrosted before cooking. |
|
|
If food is overcooked | ● check recipe to be sure all directions (amount, power level, time, size of dish) |
| were followed. |
|
|
If arcing (sparks) occur | ● be sure microwavable dishes were used. |
| ● be sure wire twist ties were not used. |
| ● be sure oven was not operated when empty. |
| ● make sure metal rack (if used) is properly installed on 4 supports. |
|
|
If the display shows a time counting | ● check that door is firmly closed. |
down but the oven is not cooking | ● check that timer was not started instead of a cooking function. |
|
|
Vent fan starts automatically | ● If the temperature gets too hot around the microwave oven, the fan in the vent |
| hood will automatically turn on at the LO setting to cool the oven. It may stay |
| on up to an hour to cool the oven. |
|
|
24
