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Mitel 3300 manual Viii

Models: 3300

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3300 ICP Hardware User Guide

Troubleshooting	239
Peripheral Unit	242
Troubleshoot Fiber Interface Module	242
Troubleshoot the DID Loop/Tie Trunk Card	243
Troubleshoot the DNI Line Card	243
Troubleshoot the DTMF Receiver Card	244
Troubleshoot E&M Trunk Card	244
Troubleshoot LS/GS Trunk Card	245
Troubleshoot the ONS Line Card	247
Troubleshoot the ONS CLASS/CLIP Card	247
Troubleshoot the OPS Line Card	248
DSU Node	248
Troubleshoot Fiber Interface Module	248
Troubleshoot the BRI Card	249
Troubleshoot the CEPT/DS1 Formatter Card	250
Troubleshoot the Conference Card	250
Troubleshoot the PRI Card	251
Troubleshoot the R2 Card	252
Other	253
Troubleshooting	253

viii	Release 3.3

Image 8

Mitel 3300 manual Viii

Contents

Hardware User Guide Page Specifications Table of ContentsSpecifications Before You BeginICP Hardware User Guide ReleaseInstalling Installing 111146 Programming Install Upgrades and FRUsTroubleshooting Viii Before You Begin ICP Hardware User Guide Printing the Hardware User Guide Whats New in this Release?Before You Begin ICP ReleaseDisclaimer TrademarksCopyright ICP Hardware User Guide ICP ReleaseSafety Instructions ICP Hardware User Guide Specifications ICP Hardware User Guide Technical Information Technical Characteristics Signaling and Supervisory TonesDtmf Signaling Dtmf Output Signaling as specified by EIA/TIA 464-CLine and Trunk Support Characteristics NA Feature Time-Out Period DescriptionTransmission Characteristics Requirements SpecificationsLoss and Level Matrices CompliancePort Abbreviation ImplementationCountry Requirement Document Specifications Australia Loss Plan Matrix Brazil Loss Plan MatrixICP Hardware User Guide France Loss Plan Matrix Germany Italy Loss Plan MatrixLatin America Netherlands Loss Plan MatrixSpecifications New Zealand Loss Plan Matrix North America Loss Plan MatrixICP Hardware User Guide Portugal Loss Plan Matrix Spain Loss Plan MatrixTone Plans United KingdomAustralia Tone Plan Tone Frequency Cadence sBrazil Tone Plan Tone Output Level IONSSpecifications ICP Hardware User Guide France Tone Plan Special Busy Special Ringback Transfer Dial Voice Mail Italy ICP Hardware User GuideTone Output Levels IONS Latin America Netherlands Tone Frequency Hz Cadence sNew Zealand Tone Plan Tone Output Levels IONSTone Plan Frequency Cadence s North America IONSIOPS IACO IACOsPortugal Tone Frequency Hz Cadence sSpain Transfer Dial Voice Mail Tone Output Level IONS IACOE2T Compression Conference/ACD Silent Monitor and compression licences Voice mail and compression Music on Hold and compressionController Mitel Networks 3300 100 Controller Components Front PanelRear Panel Internal ComponentsConfigurations User System without Compression User System with 32 Compression Channels User System with 30 Voice Mail Ports Specifications Front Panel Configurations User System without Compression User System with 30 Voice Mail Ports User System with 32 Compression Channels Specifications User System with 64 Compression Channels Specifications User System without Compression User System with 32 Compression Channels User System with 64 Compression Channels Controller Environment Controller PowerMitel Networks 3300 Controller Dimensions ICP Hardware User Guide Output Power Connector Type Quantity Signals Comments FunctionController PCB Interfaces PCB Printed Circuit Board InterfacesNetwork Services Units Mitel Networks 3300 Universal NSU ComponentsUniversal NSU DIP Switch Settings Hybrid Port DIP Switch SettingsPRI/T1 Mode Connector DIP Switch Settings E1/MF-R2 Mode/Connector DIP Switch SettingsMitel Networks 3300 R2 NSU Components 3300 R2 NSU Protocols3300 R2 NSU DIP Switch Settings Mitel Networks 3300 BRI NSU ComponentsBRI NSU Protocols Mitel Networks 3300 NSU DimensionsNSU Environment NSU Power Power SupplyNSU Pin Allocations ICP Hardware User Guide Operational EnvironmentSignal Name RJ-45 Connector Pin RS-232 Maintenance Connector AllocationBRI Connector Allocation Mitel Networks 3300 ASU Components ICP Hardware User GuideASU and Universal ASU Dimensions ASU and Universal ASU EnvironmentASU and Universal ASU Power Power Supply Input SpecificationsCIM Connector Pin Allocations Pair Connector Pin AllocationsONS Line Specifications Specifications Pair Connector Pin AllocationsMusic on Hold Connector Pin Allocations Universal ASU only Paging Connector Pin Assignments Universal ASU onlyONS Transmission Parameters ASU ONS DC Supervision Parameters ASUTransmission Parameters for NA Parameters for UK Transmission Parameters for LA Parameters for EULS Trunk Specifications LS Trunk Features 3300 Universal ASU onlyONS Ringing Parameters ASU ONS Message Waiting Parameters ASUMusic On Hold 3300 Universal ASU only LS Trunk Parameters 3300 Universal ASUASU Variant LS Protocol Trunk Functions Parameters for NA/LA Parameters for UK/EULS Trunk ONS Port Paging 3300 Universal ASU onlySystem Fail Transfer 3300 Universal ASU only Peripheral Node Peripheral Unit Components ICP Hardware User GuideSpecifications Peripheral Unit Dimensions Peripheral Unit EnvironmentPeripheral Unit Cards Peripheral Unit PowerEquipment Power Requirements LS/GS Trunk Card Trunk Card SN-1 and SN-2 Switch Settings OperationFiber Interface Module Specifications 9400-300-301-NA ICP Hardware User Guide Operation DID/Loop Tie Trunk CardDNI Line Card ICP Hardware User Guide ONS Line CardONS Line Card Variant Specifications Feature Germany China IntlONS CLASS/CLIP Line Card OPS Line CardSetting Description Message-Waiting Switch TypesOPS Line Card Specifications Dtmf Receiver Card Specifications Dtmf Receiver CardSpecifications Release Digital Service Unit Digital Service Unit Components Digital Service Unit Dimensions Digital Service Unit EnvironmentDigital Service Unit Power EquipmentDigital Service Unit Cards Cept Formatter Card SpecificationCept Formatter Card Card TypeCept Interface Assembly Connector Shield Grounding Conference CardSpecifications Operation Card SpecificationsDS1 Formatter Card DS1/T1 Formatter II CardBasic Rate Interface BRI Card LinkPair Pin Color Code BRI Port BRI Cable Pinout for 6-port CardBRI Cable Pinout for 15-port Card BK/GR Dual Port T1 PRI Universal T1 Card Features Dual Port E1 PRI Universal E1 Card FeaturesAdministration of PRI Card Software Programmable Data Inversion NA onlySoftware Upgrades Multiple Isdn Variants and ConfigurationsR2 Card R2 signalingLine Signaling Register Signaling Signal direction Event Function GroupEvent Group Event Token DescriptionRelease 101 Event Group aEvent Group B Physical Specifications102 Release 103 R2 Card SpecificationsAdministration of R2 Card Software 104 Telephone Power Options Telephone Power SourcesPower Dongle Cisco compliant PowerDsine In-line Power Unit Specifications Cisco SwitchesPowerDsine 24PT In-line Power Unit Components Release 105ICP Hardware User Guide Front Panel 106PowerDsine 24PT In-Line Power Unit Dimensions PowerDsine 24PT In-Line Power Unit PowerPower Supply PD-PH-6024/AC/48 PowerDsine 24PT In-Line Power Unit Interfaces108 ICP Hardware User Guide Ethernet InterfaceSerial Port Interface Installing ICP Hardware User Guide 110 Installation Site InstallingRequired Components Release 111Information and Services Parts and Equipment112 ApplicationRelease 113 PowerUninterruptible Power Supply System Installation Overview Installation PlannerSystem Administration Tool 114Release 115 116 Capacity Hardware CapacityRelease 117 Parameter Name User / 250 User ControllersParameter Name Number ICP Hardware User Guide Hardware Capacity118 Release 119 250 / 700 User Controller Install the 3300 Controller120 User Controller Install the Hard DriveRelease 121 Install the System ID Module 250 / 700 User ControllerUser Controller 122Release 123 Install DSP ModulesConfigure the Controller Internal Dhcp Server default settings shipped enabled 124Set the 3300 Controller IP Address Release 125126 Install the 3300 Configuration Tool Hardware RequirementsInstall the 3300 Configuration Tool Install and Configure the Java Plug-In Program FTP User Account and PasswordWindows Click Local Users and GroupsConfigure IIS 5 Settings Assign Domain AccountClick New User Click Local Users and Groups Click GroupsInstall the 3300 Universal NSU Select the Default Web Site Select Action PropertiesSelect Add and Enter default.asp Copy the identitydb.obj fileDriver for Windows 95 and Windows Install for PRI/Q.SIGInstall Direct Connect Device Driver Driver for Windows Release 131132 Create a Dial-up Network ConnectionDial-up Connection for Windows 95 or Windows Release 133 Install the 3300 R2 NSUDial-up Connection for Windows Install the 3300 BRI NSU ConnectionsConnect the computer to the 3300 R2 NSU Connect the 3300 R2 NSU to the 3300 ControllerSetting Up the Maintenance PC Install the 3300 Universal ASUNSU Chaining Release 135Install the 3300 ASU 136Unpack, Position, and Ground the Peripheral Unit Peripheral Unit Card LayoutRelease 137 Slot Number Card TypeConnect Fiber Cable to the Peripheral Unit 138Peripheral Unit Grounding Release 139Power Converter 140Install Peripheral Interface Cards Cable the Unit to the MDFAbout Peripheral Interface Cabling Release 141Peripheral Wiring Backplane 142 Usoc Connector Pin Designations Cable ConnectorsUsoc Connector Pin Designations Peripheral Interface Cabling Tables144 Card Connections to Cross-Connect Field Card SlotCard Slot 1 Connections To Cross-Connect Field Release 145Card Slot 2 Connections To Cross-Connect Field 146Card Slot 3 Connections To Cross-Connect Field Release 147Card Slot 4 Connections To Cross-Connect Field 148Release 149 Backplane Code Trunk PlugsCard Slot 5 Connections To Cross-Connect Field 150Card Slot 6 Connections To Cross-Connect Field Release 151Card Slot 7 Connections To Cross-Connect Field 152Card Slot 8 Connections To Cross-Connect Field Release 153Card Slot 9 Connections To Cross-Connect Field 154Card Slot 10 Connections To Cross-Connect Field Release 155Card Slot 11 Connections To Cross-Connect Field 156Card Slot 12 Connections To Cross-Connect Field Release 157Install the Peripheral Slot FIM Carrier 158Install the Superset HUB Release 159Unpack, Position, and Ground the DSU 160DSU Card Layout Connect Fiber Cable to the DSUDSU Card Layout Release 161162 Install DSU CardsInterface Assembly Release 163 DS1 Interface Assembly and CablingCept Interface Assembly and Cabling 164 Install Wireless DevicesInstall Symbol NetVision MiNET Phone Administrator Tool Install 3300 ICP as a Stand-alone IP Gateway Release 165166 Install 3300 ICP as a Stand-alone Voice MailInstall the 3300 In-Line Power Unit Powering Up Power-Up LED SequenceRack Mounting Shelf MountingConnecting Cables to the In-Line Power Unit Connecting Cables to End DevicesData & Power Out Ports Data In PortsRelease 169 Install the 3300 In-Line Power AdapterInstall 3300 Power Dongle Cisco compliant Pre-Release 3.2 IP Phones 170Mixed Release 3.1 and 3.2 Network Release 171ICP Hardware User Guide 172 Install Upgrades and FRUs ICP Hardware User Guide 174 Controller Upgrade Options Install Upgrades and FRUsHardware Release 175User System Add Voice Mail Ports 176User System Add 32 Compression Channels Release 177User System Add 32 Compression Channels and Voice Mail Ports 178User System Add Voice Mail Ports Release 179User System Add 32 Compression Channels 180User System Add 32 Compression Channels and Voice Mail Ports Release 181182 User System Add 64 Compression Channels Release 183184 User System Add 64 Compression Channels and Voice Mail Ports Release 185User to 700 User System No Compression Channels 186Release 187 User to 700 User System 32 Compression Channels 188User to 700 User System 64 Compression Channels Release 189User System Add 32 Compression Channels 190Release 191 User System Add 64 Compression Channels 192Release 193 SX-2000 Light to 3300 ICP 194Software Software Upgrade Procedure 3.2 to SX-2000 Micro Light to 3300 ICPICP to 3300 ICP Release 195ICP Hardware User Guide Mitel Options Password Database backupJava Plug-In 196Release 197 Install Upgrades and FRUs Before you beginYou also need 198 ICP Hardware User Guide Upgrade Procedure OverviewBacking up the database Click System Administration Tool Click Maintenance and Diagnostics, then click Back-upInstalling 3.3 software upgrading Release 199200 RebootingSetting your purchased Mitel options Restoring the database Release 201Upgrade SX-2000 Light to 3300 ICP Software Performing maintenance checksResetting to initialize Voice Mail Upgrading IP sets and forcing lease renewalsUpgrade SX-2000 Micro Light to 3300 ICP Software Release 203Upgrade 3200 ICP to 3300 ICP Software 204Release 205 206 Release 207 Field Replaceable Units Controller FRUsReplace the Cover 208DSP or Echo Canceller Module Release 209 Dual FIM ModuleHard Drive 210Release 211 System ID ModuleUser and 700 User Controllers ICP Hardware User Guide User Controller 212Peripheral Node FRUs Remove a Circuit Card214 ICP Hardware User Guide Install a Circuit CardInstall a Power Converter Release 215 ICP Hardware User Guide Install a Cooling Fan Install an Electronic Filter for Cooling FanInstall a Fiber Interface Module FIM 216Install a Peripheral Switch Controller Card PSC Install a Dual 10Base-T Interface AssemblyInstall a FIM Release 217218 DSU FRUs Power Down the DSUPower Up the DSU Release 219 Install a BRI Interface AssemblyInstallation Sequence ICP Hardware User Guide Install a BRI Card 220Release 221 Install a Cept or DS1 Formatter II CardTesting the Card Install a PRI Card Install for PRI QsigConnect PRI Card to the Network 222Install a Peripheral Resource Card Release 223Install a FIM 224Release 225 Configure for Line Side/Trunk Side TerminationDSU R2 Card R2 Installation Overview 226 ICP Hardware User Guide Install the R2 CardConnect the R2 card to the Pstn network Install Upgrades and FRUs RJ-45 Conncector Pin Functions Field Replaceable Units HardwareRelease 227 Pin FunctionICP Hardware User Guide 228Software Options Install Upgrades and FRUs HardwareRelease 229 230 Programming ICP Hardware User Guide 232 Release 233 Overview of ProgrammingUse Imat From the File menu, select Connect to Remote Site 234Troubleshooting ICP Hardware User Guide 236 Alarms LEDs Troubleshoot the 3300 ControllerFiber Interface Module LEDs Release 237System Hardware Profile Troubleshoot the 3300 Universal NSUMessage Link Controlled Card status Release 239CIM LED State Description LED State MeaningTroubleshoot the 3300 R2 NSU ICP Hardware User Guide Fiber Interface Module LEDsR2 NSU Link Status 240Troubleshoot the 3300 BRI NSU Troubleshoot the 3300 Universal ASUTroubleshoot the 3300 In-Line Power Unit LEDs Power Status IndicationsTroubleshoot the 3300 ASU LS Trunk Circuit LEDsTroubleshooting Main Power Status Indications AC LED GreenUnit Status Indications Alarm LED Orange Release 243Symptom Resolution 244Release 245 On one port is litPeripheral Unit Troubleshoot Fiber Interface Module246 FIM LED State MeaningRelease 247 248 Troubleshoot LS/GS Trunk Card Release 249ICP Hardware User Guide 250 Release 251 Troubleshoot the ONS Line CardTroubleshoot the ONS CLASS/CLIP Card ICP Hardware User Guide 252Troubleshoot the BRI Card Release 253Troubleshoot the CEPT/DS1 Formatter Card Troubleshoot the Conference CardICP Hardware User Guide BRI LEDs 254Troubleshoot the PRI Card Faceplate LEDsPRI Card Link Status Release 255256 Troubleshoot the R2 CardR2 Card Link Status Release 257 TroubleshootingOther