5624 Wireless Handset User Guide
Interactive Messaging
Note: This system dependent feature applies to the 5624 Services license only.
Interactive Messaging (IM) is a function that extends basic messaging. It enables handset users to access information from a client application in the system.
For example, customized applications can be accessed from the handset. A list of actions can be included in the message sent from the application to the handset.
An IM is indicated and viewed the same way as an ordinary message. See the Mitel 5624 Wireless Handset Configuration Guide. It is saved along with other messages in the message list.
When you read an IM, it can display several options.
1.Mark the appropriate IM.
2.Press “Select”.
3.If the selected option requests input, enter the information required and press “OK”. Press- ing the middle soft key changes the mode to digit or text input depending on the format of the message.
A read message is indicated the same way as an ordinary message.
Note: If a handset receives an IM update and the original message was deleted, the handset sends a negative acknowledge (NAK) to the system.
The following figure illustrates a basic interactive message. The options depend on the configuration of the client application.
Figure 7: Interactive Message
Mobile data from the handset can instruct the application to send the interactive message. See the Mitel 5624 Wireless Handset Configuration Guide. You can then select an action from the list, such as sending a message back to the application and/or dialing a specific number.
34
