9820/9830/9835 Service Manual

Diagnostics

Figure 4- 1. Test Labels

The first test label prints firmware version and current printer configuration in I packet format (refer to the printer’s Packet Reference Manual ).

NOTE: Some reported settings may not be configurable on a given printer:

A

System Setup

E

Control Characters

B

Supply Setup

F

Serial Comm Settings

C

Print Control

G

Backfeed Control

D

Monetary Formatting

M

Memory Allocation

The second label prints basic diagnostic information:

Total Inches Printed

 

No of Bad Dots (s/b < 3)

Current Inches

 

Total RAM (Max 512K)

+40 VDC Value (s/b 30-47)

DIP Settings

Dot Resist (s/b 832 Ohms)

Contrast Pot

Installed Options:

 

 

M

256K memory expansion

R

RS-232 option (Keypad)

V

Verifer

 

P

Peel

 

C

Cutter

 

S

Stacker

 

X

V5.2 sensing system

SERVICE DIAGNOSTICS

Service Diagnostics is initiated by setting the Lower DIP switch 3 to the ON position before powering up. At power-up, 000 is displayed on the control panel.

Two Service Diagnostic modes are available:

∙Data Dump Mode

∙Diagnostics Test Mode

Off-line Diagnostics Tests

Serial Loop Back Test

Parallel Port Timeout Test

Test Label

Virgin Reset

SENDFILE Diagnostic Tests

Test Label

Sensor Display

Service Totals

Immediate Commands

Job Request

Printer Interactive Mode

Supporting Hardware Accessories Required:

∙SENDFILE and Flashloader requires a laptop or PC connected to the printer via a serial cable. PC should be capable of communicating at 38.4 baud.

∙Serial Loop Back Test requires Loop Back Plug #114271.

Accessing Diagnostic Modes

To use the different modes available in Service Diagnostics, you must have lower DIP switch 3 turned on and the display reads 000.

From the 000 display, press Feed and Clear at the same time until you see 001 (data dump mode), 002 (serial loop back test), or

003 (parallel port test). Each mode is activated by pressing Pause.

Data Dump Mode

To use data dump mode:

1.Set lower DIP switch 3 to ON. The display reads 000.

2.Press Feed and Clear at the same time. The display changes to 001 (Mode 1).

3.Press Pause to enter data dump mode. Two blank labels feed and the display reads 111.

4.Download the data stream you want to dump (print on a label).

5.Press Feed and Clear at the same time to exit data dump mode. The display reads 000.

Data dump mode captures all data being sent to the printer and holds it in a buffer. No data is acted upon (ex: Immediate commands or Job request packets). Once the buffer is full, a label automatically prints with the downloaded data printed on it. You must press Feed to print a label if the amount of data sent does not fill the buffer to the required level.

NOTE: If you are sending data down through SENDFILE, be sure to disable ENQ. This

20

TC9830SM Rev. B 7/98 Confidential

July 1998

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Monarch 9835TM Service Diagnostics, Accessing Diagnostic Modes, Data Dump Mode, Supporting Hardware Accessories Required
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9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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