9820/9830/9835 Service Manual

Service Procedures

5.Unlatch the bearing block latch on each side of the platen roller by inserting a small blade screwdriver between the latch and the platen frame. While holding the latch out with the screwdriver, push the bearing block up so the latch pawl clears the hole in the platen frame.

NOTE: Remove the rivot from bearing block on printhead latch side.

6.When both bearing blocks are unlatched, push the platen assembly up and out of the platen frame.

CAUTION

Do not run the platen roller into the printhead or the

assemblies could be damaged.

Platen Module Replacement

1.Locate the left side of the platen frame by locating the cable harness exit hole.

2.Turn feed assembly so the drive gear is on the same side of platen frame as cable exit hole.

3.Position bearing blocks in the slot on each side of frame, then push down on roller until bearing block latches snap into place.

4.Rotate platen module clockwise to locate it in its original position. The platen module must be lifted up to allow the platen gear to clear the printhead alignment bracket. Detents in the base plate assure alignment of the platen frame.

5.Reinstall the three phillips screws and tighten.

6.Verify clearance between platen drive gear and the stepper gear bearer, this should not have changed for this procedure. Nominal gap for this adjustment is factory set at .0005".

Bi-Cell Sensor Removal

1.Grasp the bi-cell sensor holder at its base, squeeze together to release the latch tabs and lift the back of the sensor holder upwards.

2.Release latch tabs by pulling back and up on sensor holder.

3.Rotate sensor holder back to expose sensor circuit board.

4.Insert the blade of a small screwdriver through the sensor holder on the left side (about 3/8” down from the top) and pushs the sensor board away from the sensor housing. (apply thumb pressure to the cover to gain leverage).

CAUTION

The recommended pushing location minimizes the

possibility for damaging the circuit card.

5.Carefully remove sensor board from sensor holder.

NOTE: Use caution not to damage the circuit board.

6.Unplug sensor harness from sensor circuit board by grasping the harness by the connector.

Lower Supply Guide Removal

1.Turn printer off and unplug AC cord.

2.Remove bi-cell sensor.

3.Remove sensor harness from two retainer loops.

4.Open print module until it latches.

5.Locate locking tabs on either side of the guide frame which lock into the platen frame.

6.With a small straight blade screwdriver, gently pry latches in (towards the feed path) while pushing up on guide frame until latch releases from frame. Repeat for latch on the other side.

Bi-Cell Sensor Replacement

1.Connect sensor harness to the sensor board.

2.Insert sensor board in holder on an angle to engage board in holder tabs.

3.Apply light pressure on the opposite side of the board to seat board into holder.

4.Ensure sensor window is showing through the hole in sensor holder.

5.Insert top holder tab into guide frame.

6.Pivot sensor holder assembly down and latch the back tabs. Use your thumb to support the under side of the guide frame.

Latch

Bi-Cell Sensor

Figure 6-8. Bi-cell Sensor

32

TC9830SM Rev. B 7/98 Confidential

July 1998

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Monarch 9835TM Platen Module Replacement, Bi-Cell Sensor Removal, Lower Supply Guide Removal, Bi-Cell Sensor Replacement
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9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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