9820/9830/9835 Service Manual Printer Error/Status Codes
TC9830SM Rev. B 7/98 Confidential July 199848
427 Format name is invalid. Valid name is 1 - 8 characters inside quotes or "" for a printer-assigned name.
Press Clear and try to continue.
428 Batch name is invalid or graphic not found. Press Clear and try to continue.
429 A field number appears more than once in a format.
430 The format uses a graphic file that cannot be found.
433 The batch references a field number that doesn’t exist in format.
497 An error occurred during loop back test on parallel port.
499 An error occurred during loop back test on serial port.
DATA FORMATTING FAILURES (571 - 619)Formatting errors indicate that a field will print incorrectly. After you have checked the data stream and
corrected the data, retransmit the batch. The batch will still print, but the field, font, bar code, or density
may be incomplete, missing, or contain incorrect data.
Code Description
571 UPC/EAN data length is invalid. The bar code data length in batch doesn’t fit format.
572 A field (copy, padded, or incrementing) length is invalid. The field length in batch doesn’t fit format or
field contains blanks. Or, fixed length field doesn’t contain specified number of characters.
573 Price field length is invalid. The price field length in batch doesn’t fit format or field contains blanks.
574 No CD scheme or room for CD. The CD scheme in batch doesn’t fit format or field contains blanks.
575 The graphic included in your format could not be found.
611 Font, bar code or density is invalid. The font, bar code or density in batch doesn’t fit format.
612 The data in this line of batch is either missing or doesn’t match format.
613 Reference point off tag.
614 Field is off tag or there is an invalid character in packet. Make sure you did not enter O for Ø.
615 Bar code width is greater than 16 inches or number of keywords for your PDF417 bar code exceeds
928. Decrease density or shorten amount of data to print bar code.
616 Dot shifting failed. A bad dot falls on a bar code that cannot be shifted.
618 Magnification must be 1 to 7, or 4 to 90 for the scalable font.
619 The JIS (16-bit) code for Kanji is invalid.
MACHINE FAULTS (700 - 766)Errors 700 to 766 occur when there is a problem with the printer.
Code Description
703 The printer sensed a calibration of different-sized black marks. Make sure correct supply is loaded.
704 Printer has not sensed a supply mark within specified number of inches or out of supplies.
750 Printhead is overheated. Turn off printer to let printhead cool.
751 Printer did not sense a mark when expected.