Printer Error/Status Codes

9820/9830/9835 Service Manual

752Printer sensed a mark in wrong place.

753Printer sensed a mark that is too long.

754The printer is either out of ribbon or ribbon is jammed.

755Printhead is open. Close printhead before continuing.

756The printer is out of supplies. Load supplies.

757Load supplies. The calibrated supply length differs by + or - .25 inches from format. Press Feed.

NOTE: For errors 751-753, check supply tracking, supply marks, black mark sensor position, supply roll for binding. Then press Clear. If error continues to appear, change supply.

Code Description

758Either on-demand sensor is broken, supply is not seen, or continuous unit set to on-demand mode. Adjust sensor so it is over a white area on supply, or set unit to continuous mode. This error may occur if you remove a label too quickly in on-demand mode. The printer does not recalibrate after this error.

759Knife is not moving.

760Knife jam.

761Stacker is full or jammed. Empty stacker before continuing. The printer does not recalibrate after this error.

762Low battery. Recharge battery.

763Waiting to dispense label. Press Feed.

764Verifier failure. Check verifier by referring to your verifier's manual. The printer does not recalibrate after this error.

765Printhead failure. You need a new printhead.

768Printhead is not present. Make sure the printhead is connected and closed.

770Print motor not ready. Call Technical Support

771Format specified by application not found. Reload application and format. If problem continues call Technical Support.

790Printer busy. Press Clear. Resend packets. If problem continues call Technical Support.

791Printer has an error pending. Turn printer off. Wait 15 second and turn printer on. Resend packets. If problem continues call Technical Support.

792Check daughter board switches or configuration. Reset sensor kit or values.

793Printer job queue is full. Turn printer off. Wait 15 seconds and turn printer on. Resend packets. If problem continues call Technical Support.

July 1998

TC9830SM Rev. B 7/98 Confidential

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Monarch 9820TM, 9835TM, 9830TM manual Code Description

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.