CHAPTER 3 TROUBLESHOOTING

This chapter contains suggestions for diagnostic and repair actions.

PRELIMINARY CHECK

The following checks should be made before going further:

1.Are the DIP switches set properly to match communication values and existing supply? See Chapter 1 for DIP Switch settings and procedures.

2.Ensure that the proper fuse has been installed. See the Operator’s Handbook.

3.Inspect printhead to ensure it is locked in place.

4.Ensure stock and ribbon are properly loaded. Refer to the Operator’s Handbook for printer loading instructions.

ANALYZING FAILURE DURING POWER UP

Each time the printer is turned on, it runs Power-up Diagnostics. These Level 0 Diagnostic Tests are described in detail in Chapter 4. If any of the first eight tests result in a fault condition, a three digit status code is indicated on the Control Panel LCD. As shown in Figure 4-2, if any of the following status codes are indicated, the printer will stop operating, and remain in a “hold mode” until CLEAR is pressed:

909

Memory Failure

765

Printhead Test Failure

911 Virgin Reset

NOTE: These error codes only appear during a power-up test sequence. If a “765” status code is indicated during the power on tests, the printer is still operational but may not be able to print all of the commanded label images.

The Control Panel is tested during the power-up tests by blanking the three digit LCD display momentarily. This is the final Level 0 test, and would be noticed only if a “765” status code were previously indicated.

EVALUATION OF A 616 ERROR (DOT SHIFTING FAILED)

This error occurs if at least one dot element is non-functional. Shifting the image pattern will not work. You must replace the printhead.

EVALUATION OF A 704 ERROR (OUT OF SUPPLY)

This error occurs when the sensor is not sensing the supply. This can happen if there is a problem with the supply or with the sensor. Perform the following procedure:

1.Verify stock is loaded and properly aligned in the supply guide.

2.Verify that DIP switches and online settings are set for proper supply type.

3.Check Bi-cell alignment using gray scale, and check operation using diagnostic procedures (be sure to check the harness). See Sensor Tests and Bi-Cell Sensor Adjustment, in Chapter 8, for instructions.

4.Verify Emitter is operational (including the harness) by using an infrared detector probe.

July 1998

TC9830SM Rev. B 7/98 Confidential

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Monarch 9830TM, 9835TM, 9820TM manual Troubleshooting, Preliminary Check, Analyzing Failure During Power UP
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9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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