Troubleshooting

9820/9830/9835 Service Manual

The external Coax/TwinAx Interface is a 15 position connector into which is plugged either a Coax adapter cable or a TwinAx adapter cable. (All electronic activity for the serial port is limited to the Control Board Assembly. All electronic activity through CN1 is limited to the Control Board Assy.) There is a small circuit board mounted on the inside rear printer wall that interconnects the 15 position external connector with the internal CN5. Both CN1 and CN5 share common PCB electronics.

1.Make sure the printer is plugged in and connected to a host with the proper cables. See Connecting to a Host, in Chapter 1.

2.Compare host communication values to values reported on the test label. See Test Label (Level 1), in Chapter 4, for instructions on printing a test label.

3.Check printer ports using SENDFILE to send an ENQ.

GENERAL TROUBLESHOOTING SUGGESTIONS

There are a number of printer self-reporting fault detection/fault isolation avenues built into the 9820/9830/9835 printers. Three digit status codes, detailed in Appendix A, all help to pinpoint the problem. In addition, the printer provides status information in the two test labels, in the SENDFILE service diagnostics tests, and in information labels printed in response to a FEED command following a status code between 571 through 619.

PROBLEM

SUGGESTED ACTION

Printer does not print test labels

Check for status code on LCD.

 

Verify stock is installed correctly.

 

Verify ribbon is installed correctly.

 

Verify printer voltage measurements.

 

Verify printhead is installed correctly.

 

Verify printhead harness connection is on PCB.

 

Verify DIP switch settings.

 

Confirm supply feed operation.

 

Confirm ribbon feed operation.

 

Perform sensor display service test using SENDFILE.

 

Perform test label immediate command.

 

Replace control panel.

 

Replace printhead.

 

Replace Control Board Assy.

Printer only prints test labels

Check for status code on LCD.

 

Verify comm DIP switch settings.

 

Perform serial /parallel comm test.

 

Perform data transfer immediate commands.

 

Transfer format using Windows Terminal.

July 1998

TC9830SM Rev. B 7/98 Confidential

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Monarch 9835TM, 9830TM, 9820TM manual General Troubleshooting Suggestions, Problem Suggested Action

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.