9820/9830/9835 Service Manual

Troubleshooting

PROBLEM

SUGGESTED ACTION

Partially printed data

Check for status code on LCD.

 

Verify wide/narrow printhead adjustment.

 

Perform sensor display service test.

 

Verify ribbon installed correctly.

 

Confirm ribbon feed operation.

 

Clean printhead.

 

Confirm supply sensor operation.

 

Send a packet you know has no syntax errors.

Printing shadows or smears

Check status code on LCD.

 

Verify wide/narrow printhead adjustment.

 

Perform contrast sensor display service test using SENDFILE.

 

Verify supply installed correctly.

 

Verify ribbon installed correctly.

 

Confirm stock feed operation.

 

Confirm ribbon feed operation.

 

Clean printhead.

Light printing

Check status code on LCD.

 

Verify wide/narrow printhead adjustment.

 

Perform contrast sensor display service test using SENDFILE.

 

Adjust contrast.

 

Verify ribbon installed correctly.

 

Confirm ribbon feed operation.

 

Check platen roller surface.

 

Clean printhead.

Heavy printing

Check status code on LCD.

 

Perform contrast sensor display service test using SENDFILE.

 

Adjust contrast.

 

Verify correct stock/ribbon installed correctly.

 

Clean printhead.

Voids in printing

Check status code on LCD.

 

Confirm test label printhead operation.

 

Perform printhead sensor display service test using

 

SENDFILE.

 

Replace printhead.

 

Confirm fault via immediate command service test.

 

Confirm test label printer config parameters.

 

Verify communication DIP switch settings.

 

Send a corrected format packet.

 

Perform terminal data transfer tests.

 

Replace Control Board Assy.

16

TC9830SM Rev. B 7/98 Confidential

July 1998

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Monarch 9830TM, 9835TM, 9820TM manual Sendfile

9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.