Service Procedures 9820/9830/9835 Service Manual
July 1998 TC9830SM Rev. B 7/98 Confidential 33

Lower Supply Guide

Replacement

1. Reinstall sensor harness through retainer loops.
2. Align guide frame with notches in platen frame.
3. Press down on guide frame until latches engage
the platen frame.
SUPPLY HOLDER
TOOLS/MATERIALS REQUIRED:
• Phillips Screwdriver
• Flat-head Screwdriver

Supply Holder Removal

1. Pull upward on supply holder and lift it away from
the frame.
2. To replace the supply holder guides:
• Remove screw from the washer and gear.
• Pull front guide up and out of frame and
replace.
• Pull back guide up and out of frame and
replace.
• Move front and back guides to the center and
install supply gear and washer with the screw.
3. Insert the supply holder into the main frame and
push downward.
PLATEN MOTOR
Disconnect the wires from the AC Inlet to gain access
to the stepper motor connector. If you have problems
removing the motor (access is difficult), you must
remove the Control Board Assy.
TOOLS REQUIRED:
• Phillips Screwdriver, Magnetic

Platen Motor Removal

1. Remove Control Board Assy.
2. Remove four screws from platen motor housing.
3. Reassemble in reverse order.
4. Adjust platen motor gear. See Chapter 5.
PEEL MODULE
Maintenance to the Peel Module includes replacement
of the motor and peel roller.
NOTE: The peel roller is removed in the same
manner as the platen rollers.
TOOLS REQUIRED:
• Phillips Screwdriver
• Flat-head Screwdriver

Peel Module Removal

1. Remove printer housing.
2. Unload supply.
3. Raise Printhead and retain it in the up position.
4. Disconnect Peel Motor wiring connector at
motor.
5. Remove On-Demand Sensor wiring connector at
sensor and release wiring from the door
assembly.
6. Remove supply backing exit door assembly.
7. Remove peel module paper exit chute.
8. Remove three screws attaching the peel module
to the platen module.
9. Remove Peel Module through the end of the
printer.
10. Reassemble in reverse order.

Peel Motor Replacement

1. Remove Peel Module.
2. Carefully pry peel motor gear from shaft.
3. Remove three motor mounting screws and
remove motor.
4. Reassemble in reverse order.