Service Procedures

9820/9830/9835 Service Manual

Lower Supply Guide

Replacement

1.Reinstall sensor harness through retainer loops.

2.Align guide frame with notches in platen frame.

3.Press down on guide frame until latches engage the platen frame.

SUPPLY HOLDER

TOOLS/MATERIALS REQUIRED:

∙Phillips Screwdriver

∙Flat-head Screwdriver

Supply Holder Removal

1.Pull upward on supply holder and lift it away from the frame.

2.To replace the supply holder guides:

∙Remove screw from the washer and gear.

∙Pull front guide up and out of frame and replace.

∙Pull back guide up and out of frame and replace.

∙Move front and back guides to the center and install supply gear and washer with the screw.

3.Insert the supply holder into the main frame and push downward.

PLATEN MOTOR

Disconnect the wires from the AC Inlet to gain access to the stepper motor connector. If you have problems removing the motor (access is difficult), you must remove the Control Board Assy.

TOOLS REQUIRED:

∙Phillips Screwdriver, Magnetic

Platen Motor Removal

1.Remove Control Board Assy.

2.Remove four screws from platen motor housing.

3.Reassemble in reverse order.

4.Adjust platen motor gear. See Chapter 5.

PEEL MODULE

Maintenance to the Peel Module includes replacement of the motor and peel roller.

NOTE: The peel roller is removed in the same

manner as the platen rollers.

TOOLS REQUIRED:

∙Phillips Screwdriver

∙Flat-head Screwdriver

Peel Module Removal

1.Remove printer housing.

2.Unload supply.

3.Raise Printhead and retain it in the up position.

4.Disconnect Peel Motor wiring connector at motor.

5.Remove On-Demand Sensor wiring connector at sensor and release wiring from the door assembly.

6.Remove supply backing exit door assembly.

7.Remove peel module paper exit chute.

8.Remove three screws attaching the peel module to the platen module.

9.Remove Peel Module through the end of the printer.

10.Reassemble in reverse order.

Peel Motor Replacement

1.Remove Peel Module.

2.Carefully pry peel motor gear from shaft.

3.Remove three motor mounting screws and remove motor.

4.Reassemble in reverse order.

July 1998

TC9830SM Rev. B 7/98 Confidential

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Monarch 9830TM, 9835TM, 9820TM manual Supply Holder, Platen Motor, Peel Module
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9835TM, 9820TM, 9830TM specifications

Monarch 9830TM, 9820TM, and 9835TM are part of a robust family of printers designed to meet the evolving demands of modern businesses. These printers are renowned for their efficiency, quality, and versatility in handling various print tasks.

The Monarch 9830TM is particularly notable for its high-speed printing capabilities. It can deliver up to 600 dpi resolution, ensuring that images and text are sharp and vibrant. The printer is equipped with a user-friendly interface that supports seamless operation, making it accessible for users with varying technical expertise. Its compact design allows for easy integration into existing workflows, maximizing office space efficiency.

The Monarch 9820TM places a strong emphasis on durability. This model is built to withstand the rigors of heavy use, with a robust construction that ensures reliability over time. It features advanced thermal printing technology that not only enhances print quality but also reduces maintenance needs and operational costs. The 9820TM is particularly well-suited for environments that demand high-volume printing, such as retail and logistics.

On the other hand, the Monarch 9835TM introduces wireless connectivity capabilities, enabling mobile printing solutions. This model supports both Bluetooth and Wi-Fi connections, facilitating seamless communication with various devices. With the 9835TM, users can print directly from smartphones, tablets, or laptops, adding a layer of convenience that aligns with today’s mobile-centric work culture.

All three models utilize robust security features to protect sensitive data during printing tasks. They implement encryption protocols and access controls, ensuring that only authorized personnel can initiate print jobs. This focus on security is essential for businesses that deal with confidential information.

The Monarch series is also designed with energy efficiency in mind. These printers comply with eco-friendly standards, reducing power consumption without compromising performance. This commitment to sustainability makes them an appealing choice for organizations looking to lower their carbon footprint.

In conclusion, the Monarch 9830TM, 9820TM, and 9835TM stand out in the market for their combination of speed, durability, wireless capabilities, and security features. These printers cater to diverse business needs, from high-volume printing to mobile connectivity, ensuring they remain a reliable choice for professionals looking to enhance productivity.
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