DCP501 User Guide
Troubleshooting
This section provides information to assist you in quickly detecting and resolving problems that
might occur when using the DCP501.
If you need assistance, call Motorola’s Customer Support Center at 1-866-668-2271 or
1-866-MOT-BCS1. If you have questions about or are having difficulties regarding your digital
cable services, contact your local cable service provider.
Problem Possible Solution
POWER
The DCP501
doesn’t switch on.
Check the power outlet for AC power.
Verify that the DCP501’s power cord is firmly connected to an AC power
outlet.
If the DCP501 is excessively hot, thermal circuit breakers may have been
tripped. Allow the unit to cool down and then switch the unit on.
REMOTE CONTROL
Remote control
operation is not
possible.
Check for an obstruction between the remote control and the DCP501. Aim the
remote control directly at the DCP501, not at the TV or VCR.
Be sure to firmly and deliberately press and release the buttons on the remote
control unit one at a time. The LED associated with a remote control button
should turn on when you press the associated button.
Check the batteries in the remote control unit and replace with new batteries if
necessary.
Verify that the remote control unit is in the appropriate operational mode
(CATV, VCR, DVD, Tape, etc) for the functions you are attempting to use.
The remote control unit may be too far away from the DCP501.
The angle between the remote control unit and the front panel of the DCP501
may be too large.