Motorola DCX3510-M There is no video, On the TV screen, No graphics or, Program guides, Appear on

Troubleshooting

B

Problem		Possible Solution
There is no video •		Verify that the TV is powered on and set to the appropriate input source
on the TV screen		for the DCX3510-M.
	•	Verify that the DCX3510-M is powered on and tuned to an authorized
		cable channel.
	•	Verify that all video cables between the DCX3510-M and the TV are
		firmly connected.
	•	Verify that the coaxial cable feed is firmly connected to the DCX3510-M
		and the wall jack.
	•	If the DCX3510-M video output is connected to a home theater unit,
		verify that the home theater unit is powered on and set to the
		appropriate input source.
	•	If the DCX3510-M video output is connected to a TV through an HDMI
		connection, power off the TV and then power off the DCX3510-M. Wait
		one second and then power on the devices.

Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available on the DCX3510-M.

1.Ensure that your DCX3501 is plugged into a power outlet and is turned off.

2.Press the MENU key on the remote control. Your settings are displayed on the DCX3501 front panel display.

3.Press the ▲ and ▼ keys to display the HDMI/YPbPr OUTPUT setting.

4.Press the ► key to cycle through the available output formats until a picture displays on the TV.

No graphics or	If you use the IEEE-1394 connection, on screen graphics, including closed
program guides	captions and program guides, are not displayed by the DCX3510-M. On-
appear on the	screen graphics and captions may still be overlaid by your TV, if enabled.
screen	Use HDMI or component video instead.
No closed	•	Verify on the User Settings menu that closed captions are enabled on
captions display		the DCX3510-M.
	•	Verify that closed captions are enabled on the TV.

Note: Closed captioning may not be available on the current program.

There are black bars to the right and left of the picture

Widescreen TVs display 4:3 programs in this format unless set to Stretch. If the DCX3510-M is connected to a widescreen TV, verify that the TV TYPE is set to 16:9 in the User Settings menu.

Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. These programs are broadcast in 16:9 HD formats, even though the video is not 16:9.

There are black bars above and below the picture

All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of the shape of the display screen. Set the TV TYPE to 4:3 Pan-Scan. This enables the DCX3510-M to remove the black bars above and below the picture when possible

Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some widescreen TVs offer a zoom feature that may be able to remove the black bars (see the TV manual for

High-Definition DVR DCX3510-M • Installation Manual 93

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