NDC comm NWH4020 manual Troubleshooting, Symptom Suggested Solutions

Troubleshooting

This section provides you with some troubleshooting information in case you encounter installation or operation problems with an InstantWave product. If your problem still cannot be remedied after going through this section, check the FAQs at http://www.ndc.com.tw/support/insfaq.htm

If you still have a problem, call the reseller from whom you purchased the InstantWave product, or contact NDC technical support for assistance (see Technical Support, page 27).

Symptom	Suggested Solutions
Adapter installation	1. Make sure the cable or coupler plugs are inserted
appears to have failed.	all the way in the USB jacks on the computer and
	the adapter.
	2. Connect the adapter to another USB jack on the
	computer, if one is available. If the problem
	persists, try connecting the adapter to another
	computer to see if the problem is in the adapter or
	the computer.
1. The adapter fails to	These problems may be caused by unsuccessful
function.	installation. Completely uninstall the adapter and the
2. The adapter’s LED does	software, and repeat the installation procedure as
	described in this manual.
not light up.
3. The operating system
does not detect the
adapter.
The system cannot	Make sure the computer has the same SSID and
associate with an AP, even	security settings as the access point (AP).
though the link quality is	1. SSID:
good and the taskbar
	The “Domain Name (SSID)” setting is case-sensitive
indicator is green.
	and must be the same as that of the AP. It should not
	contain any spaces. See Figure 15, page 16.
	2. Security:
	You need to have the same security setting (Disabled,
	40-bit WEP, or 128-bit WEP) and WEP key (if WEP
	is enabled) as the AP. See Encryption, page 19.
InstantWave 11-Mbps USB Wireless LAN Adapter		25