Limited Warranty Service Procedures
Any product (1) received in error, (2) in a defective or
You must prepare:
Dated proof of purchase
Product model number & quantity
Product serial number
Precise reason for return
Your name/address/email address/telephone/fax
1.Inform the distributor or retailer.
2.Ship the product back to the distributor/retailer with prepaid freight. The purchaser must pay the shipping fee from the distributor/retailer to NDC. Any package sent C.O.D. (Cash On Delivery) will be refused.
3.Charges: Usually RMA (Returned Material Authorization) items will be returned to the purchaser via airmail, prepaid by NDC. If returned by another carrier, the purchaser will pay the difference. A return freight and handling fee will be charged to the purchaser if NDC determines that there was “No Problem Found” or that the damage was caused by the user.
Warning
NDC is not responsible for the integrity of any data on storage equipment (hard drives, tape drives, floppy diskettes, etc.). We strongly recommend that our customers back their data up before sending such equipment in for diagnosis or repair.
