Troubleshooting
This section provides you with some troubleshooting info should you encounter installation or operation problems on InstantWave products. If the problems still cannot be remedied after going through the Troubleshooting section, check the FAQs at http://www.ndc.com.tw/support/faq.htm
If you still have a problem, contact NDC technical support for assistance (see Technical Support, page 58).
Before going through the following troubleshooting information, run the Self Diagnostic Test to ensure the major components are working.
If your problems still cannot be remedied after going through this Troubleshooting section, contact NDC technical support for assistance (see Technical Support, page 58).
Symptom |
| Suggested Solutions |
The WWB is switched | 1. | Make sure the power adapter is firmly connected |
ON, but the Power LED |
| to the power outlet and the WWB power |
on the WWB is OFF. |
| connector. |
| 2. | The power adapter or WEB is defective. |
|
|
|
The InstantWave IWMS | 1. | Make sure the WWB is powered on and connected |
utility cannot detect a |
| to an Ethernet work. |
WWB on the same |
|
|
network. | 2. | Check the IP addresses assigned to the IWMS |
|
| terminal PC. They should be in the same subnet |
|
| and unique. For example, if the WEB’s IP |
|
| address is 192.168.1.5 with a mask of |
|
| 255.255.255.0, then the PC’s IP address should be |
|
| 192.168.1.x with a mask of 255.255.255.0. |
|
|
|
