Technical Support
Support from Your Network Supplier
If assistance is required, call your supplier for help. Have the following information ready before you make the call.
1.LED status
2.A list of the product hardware (including revision levels), and a brief description of the network structure
3.Details of recent configuration changes, if applicable
Support from NDC
If you have any problems that you cannot resolve with the information in troubleshooting, or the FAQs at http://www.ndc.com.tw/support/faq.htm
please note the following information and contact our technical support team:
•What you were doing when the error occurred
•What error messages you saw
•Whether the problem can be reproduced
•The serial number of the product
•The firmware version and the debug information
From time to time updated firmware is released and may be downloaded from our website at http://www.ndc.com.tw/support/support.htm
NDC Technical Support is available via:
For other information about NDC, please visit us at: www.ndclan.com
