Troubleshooting | NETGEAR C6300 instruction

9. Troubleshooting		9
9. Troubleshooting

This chapter gives information about troubleshooting your modem router.

This chapter includes the following sections:

•Use LEDs to Troubleshoot

•Cannot Log In to the Modem Router

•Troubleshoot the Cable Internet Connection

•Troubleshoot a TCP/IP Network Using a Ping Utility

Tip: NETGEAR provides helpful articles, documentation, and the latest software updates at support.netgear.com.

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NETGEAR C6300 user manual Troubleshooting

Contents

AC1750 WiFi Cable Modem Router Compliance SupportTrademarks Contents Specify Network Settings Appendix a Supplemental Information Hardware Setup Front Panel Unpack Your Modem Router LED Position Your Modem Router Rear Panel  To retrieve the product label from the modem router Retrieve and Display the Product Label Cable the Modem Router in a Simple Network Cable Your Modem Router  To cable your modem router Cable Your Modem Router to a Router or Gateway To cable your modem router to a gateway or router Select Advanced Administration Router Mode Connect to the Network Access the Modem Router  To find and select the WiFi network Wired ConnectionWiFi Connection  To use WPS to connect to the WiFi network Log In to the Modem Router Types of Logins To log in to the modem router Specify Initial Settings Notify Your Internet Provider  To set up your Internet connection  To change the starting frequency Specify the Cable Connection Starting FrequencySelect Cable Connection  To view the status of the modem router initialization View Modem Router Initialization  To specify the Internet connection settings Specify the Internet Connection SettingsSelect Advanced Setup Internet Setup Specify Initial Settings Control Access to the Internet  To set up Live Parental Controls Set Up Parental ControlsSelect Parental Controls Control Access to the Internet Click the Take me to the status screen button Use Keywords to Block Internet Sites To block Internet sites Click the Add Keyword button Select Advanced Security Block Sites To delete keywords from the list  To block services Block Services from the InternetSelect Advanced Security Block Services Schedule When to Block Internet Sites and Services  To specify a trusted computer Avoid Blocking on a Trusted Computer To schedule blocking Select Advanced Security Schedule  To set up email notifications Set Up Security Event Email Notifications Control Access to the Internet Modem Router USB Drive Requirements Access a USB Drive on the Network To connect a USB drive  To specify the USB access settings Control Access to the USB Drive To map the USB device to a Windows network drive Network Neighborhood/MacShare. Enabled by default Select Advanced USB Storage Advanced Settings Use FTP Within the Network  To set up FTP access  To view or change network folders View or Change Network Folders on a USB Drive Click the Create Network Folder button Add a Network Folder on a USB Drive To add a network folder Select Advanced ReadySHARE  To approve USB devices Edit a Network Folder on a USB DriveApprove USB Devices  To edit a network folder Click the Approved Devices button Select Advanced Advanced Setup USB SettingsSelect the Allow only approved devices check box Safely Remove a USB Drive Select USB Storage Basic Settings To remove a USB disk drive safely Specify Network Settings  To view or change the WAN settings View or Change the WAN SettingsSelect Advanced Setup WAN Setup  To change the MTU size Change the MTU Size Common MTU sizes  To set up a default DMZ server Set Up a Default DMZ Server  To change the modem router’s device name Change the LAN TCP/IP SettingsSelect Advanced Setup LAN Setup Change the Modem Router’s Device Name  To change the LAN TCP/IP settings Specify the IP Addresses That the Modem Router Assigns  To reserve an IP address Reserve LAN IP Addresses  To delete a reserved address entry  To edit a reserved address entry Select Advanced WPS Wizard Use the WPS Wizard for WiFi ConnectionsSpecify Basic WiFi Settings  To use the WPS Wizard  To specify basic wireless settings  To change the WPA settings Change the WiFi Security Option  To set up a guest network Set Up a WiFi Guest Network Select Guest Network  To enable or disable the wireless radios Control the Wireless RadiosUse the WiFi On/Off Button Enable or Disable the Wireless Radios Select Advanced Advanced Setup Wireless Settings Specify WPS Settings To specify WPS settings  To set up wireless card access Set Up a Wireless Card Access List Click the Set Up Access List button Dynamic DNS  To set up Dynamic DNSSelect Advanced Advanced Setup Dynamic DNS Select the Use a Dynamic DNS Service check box Select Advanced Advanced Setup UPnP  To enable Universal Plug and PlayImprove Network Connections with Universal Plug and Play  To refresh the information in the UPnP Portmap Table Manage Your Network  To view modem router cable information View Modem Router StatusView Cable Information  To view modem router status and usage information  To view modem router Internet port information View Internet Port Information  To reboot the modem router Reboot the Modem RouterWireless Settings  To view wireless settings  To change the router mode Change the Router Mode  To view and customize logs View Logs of Modem Router Activity View a Network Map Select Advanced Administration Logs To view the network map  To back up the modem router’s configuration settings Manage the Modem Router Configuration FileBack Up Settings Select Advanced Administration Network Map  To restore configuration settings that you backed up Restore Configuration SettingsErase the Current Configuration Settings Select Advanced Administration Backup Settings Select Advanced Administration Set Password Change the admin Password To erase the configuration settings  To set the password for the user name admin  To view the event logs Select Advanced Administration Event LogView Event Logs Run the Ping Utility  To run a ping test Run the Traceroute Utility Select Advanced Administration Diagnostics To run a traceroute test Select Advanced Administration Wireless AP View Wireless Access Points in Your AreaView or Change the Modem Router Wireless Channel  To manage your wireless access point AP Select Advanced Administration Wireless Channel  To view or change your wireless channelRemote Management  To set up remote management  To use remote access Specify Internet Port Settings  To forward specific incoming protocols Set Up Port Forwarding to a Local Server  To add a custom service Add a Custom Port Forwarding ServiceClick the Add Custom Service button  To delete a port forwarding entry Edit a Port Forwarding ServiceDelete a Port Forwarding Entry  To edit a port forwarding entry Application Example Make a Local Web Server Public How the Modem Router Implements the Port Forwarding Rule To make a local web server public Add a Port Triggering Service Set Up Port Triggering To add a port triggering service Specify Internet Port Settings  To specify when to use port triggering Specify When to Use Port TriggeringClick the Apply button Application Example Port Triggering for Internet Relay Chat Troubleshooting Cannot Log In to the Modem Router Use LEDs to Troubleshoot Troubleshoot the Cable Internet Connection Troubleshoot a TCP/IP Network Using a Ping Utility Ping Use Ping to Test the LAN Path to Your Modem Router Reply from IP address bytes=32 time=NN ms TTL=xxx Supplemental Information Factory default settings Factory Default Settings AC1750 WiFi Cable Modem Router Factory default settings Technical Specifications