NETGEAR C6300 - page 95

Troubleshooting

95

AC1750 WiFi Cable Modem Router

where <IP address> is the IP address of a remote device such as the DNS server of your

Internet provider.

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

3. If you do not receive this reply, check the following:

•Make sure that the Internet LED is lit.

•If your Internet provider assigned a host name to your computer, enter that host name

as the account name in the Internet Setup screen.

•Make sure that your computer has the IP address of your modem router listed as the

default gateway. If DHCP assigns the IP configuration of your computer, this

information is not visible in the Network Control Panel of your computer. Verify that

the IP address of the modem router is listed as the default gateway.

•Make sure that the network address of your computer (the portion of the IP address

specified by the netmask) is different from the network address of the remote device.

Contents

Main Page Contents Chapter 1 Hardware Setup Chapter 2 Connect to the Network and Access the Modem Router Chapter 3 Specify Initial Settings Chapter 4 Control Access to the Internet Chapter 6 Specify Network Settings Chapter 7 Manage Your Network Chapter 8 Specify Internet Port Settings Chapter 9 Troubleshooting Appendix A Supplemental Information Page Unpack Your Modem Router Your package contains the following items. Front Panel The modem router status LEDs and buttons are located on the front. Hardware Setup AC1750 WiFi Cable Modem Router Rear Panel Position Your Modem Router Retrieve and Display the Product Label Cable Your Modem Router Cable the Modem Router in a Simple Network Cable Your Modem Router to a Router or Gateway Page Page Connect to the Network Wired Connection WiFi Connection Types of Logins Log In to the Modem Router Page Notify Your Internet Provider Specify the Cable Connection Starting Frequency View Modem Router Initialization Specify the Internet Connection Settings Page Page Set Up Parental Controls Page Use Keywords to Block Internet Sites Page Block Services from the Internet Schedule When to Block Internet Sites and Services Avoid Blocking on a Trusted Computer Set Up Security Event Email Notifications Page Modem Router USB Drive Requirements Access a USB Drive on the Network Control Access to the USB Drive Page Use FTP Within the Network View or Change Network Folders on a USB Drive Add a Network Folder on a USB Drive Edit a Network Folder on a USB Drive Approve USB Devices Page Safely Remove a USB Drive Page View or Change the WAN Settings Change the MTU Size Page Set Up a Default DMZ Server Change the Modem Routers Device Name Change the LAN TCP/IP Settings Page Specify the IP Addresses That the Modem Router Assigns Reserve LAN IP Addresses Page Use the WPS Wizard for WiFi Connections Specify Basic WiFi Settings Page Change the WiFi Security Option Set Up a WiFi Guest Network Page Control the Wireless Radios Use the WiFi On/Off Button Enable or Disable the Wireless Radios Specify WPS Settings Set Up a Wireless Card Access List Page Dynamic DNS Improve Network Connections with Universal Plug and Play Page Page View Modem Router Status View Cable Information View Internet Port Information Wireless Settings Reboot the Modem Router Change the Router Mode View Logs of Modem Router Activity View a Network Map Manage the Modem Router Configuration File Back Up Settings Restore Configuration Settings Erase the Current Configuration Settings Change the admin Password View Event Logs Run the Ping Utility Page Run the Traceroute Utility View Wireless Access Points in Your Area View or Change the Modem Router Wireless Channel Remote Management Page Page Page Set Up Port Forwarding to a Local Server Add a Custom Port Forwarding Service Edit a Port Forwarding Service Delete a Port Forwarding Entry Application Example: Make a Local Web Server Public How the Modem Router Implements the Port Forwarding Rule Set Up Port Triggering Add a Port Triggering Service Page Specify When to Use Port Triggering Application Example: Port Triggering for Internet Relay Chat Page Use LEDs to Troubleshoot Cannot Log In to the Modem Router Troubleshoot the Cable Internet Connection Troubleshoot a TCP/IP Network Using a Ping Utility Use Ping to Test the LAN Path to Your Modem Router Use Ping to Test the Path from a Windows Computer to a Remote Device Page Page Supplemental Information AC1750 WiFi Cable Modem Router Factory Default Settings Table 2. Factory default settings Supplemental Information AC1750 WiFi Cable Modem Router Technical Specifications The following table describes the technical specifications for the modem router. Table 3. Technical specifications Table 2. Factory default settings (continued)