Reply from IP address bytes=32 time=NN ms TTL=xxx | NETGEAR C6300

AC1750 WiFi Cable Modem Router

where <IP address> is the IP address of a remote device such as the DNS server of your Internet provider.

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

3.If you do not receive this reply, check the following:

•Make sure that the Internet LED is lit.

•If your Internet provider assigned a host name to your computer, enter that host name as the account name in the Internet Setup screen.

•Make sure that your computer has the IP address of your modem router listed as the default gateway. If DHCP assigns the IP configuration of your computer, this information is not visible in the Network Control Panel of your computer. Verify that the IP address of the modem router is listed as the default gateway.

•Make sure that the network address of your computer (the portion of the IP address specified by the netmask) is different from the network address of the remote device.

Troubleshooting

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NETGEAR C6300 user manual Reply from IP address bytes=32 time=NN ms TTL=xxx

Contents

AC1750 WiFi Cable Modem Router Trademarks SupportCompliance Contents Specify Network Settings Appendix a Supplemental Information Hardware Setup Front Panel Unpack Your Modem Router LED Position Your Modem Router Rear Panel  To retrieve the product label from the modem router Retrieve and Display the Product Label Cable the Modem Router in a Simple Network Cable Your Modem Router  To cable your modem router to a gateway or router Cable Your Modem Router to a Router or Gateway To cable your modem router Select Advanced Administration Router Mode Connect to the Network Access the Modem Router  To find and select the WiFi network Wired ConnectionWiFi Connection  To use WPS to connect to the WiFi network  To log in to the modem router Types of LoginsLog In to the Modem Router Specify Initial Settings Notify Your Internet Provider  To set up your Internet connection Select Cable Connection Specify the Cable Connection Starting Frequency To change the starting frequency  To view the status of the modem router initialization View Modem Router Initialization Select Advanced Setup Internet Setup Specify the Internet Connection Settings To specify the Internet connection settings Specify Initial Settings Control Access to the Internet Select Parental Controls Set Up Parental Controls To set up Live Parental Controls Control Access to the Internet  To block Internet sites Use Keywords to Block Internet SitesClick the Take me to the status screen button  To delete keywords from the list Select Advanced Security Block SitesClick the Add Keyword button Select Advanced Security Block Services Block Services from the Internet To block services Schedule When to Block Internet Sites and Services  To specify a trusted computer Avoid Blocking on a Trusted Computer To schedule blocking Select Advanced Security Schedule  To set up email notifications Set Up Security Event Email Notifications Control Access to the Internet Modem Router  To connect a USB drive Access a USB Drive on the NetworkUSB Drive Requirements  To map the USB device to a Windows network drive Control Access to the USB Drive To specify the USB access settings Network Neighborhood/MacShare. Enabled by default Select Advanced USB Storage Advanced Settings Use FTP Within the Network  To set up FTP access  To view or change network folders View or Change Network Folders on a USB Drive Click the Create Network Folder button Add a Network Folder on a USB Drive To add a network folder Select Advanced ReadySHARE  To approve USB devices Edit a Network Folder on a USB DriveApprove USB Devices  To edit a network folder Select the Allow only approved devices check box Select Advanced Advanced Setup USB SettingsClick the Approved Devices button  To remove a USB disk drive safely Select USB Storage Basic SettingsSafely Remove a USB Drive Specify Network Settings Select Advanced Setup WAN Setup View or Change the WAN Settings To view or change the WAN settings  To change the MTU size Change the MTU Size Common MTU sizes  To set up a default DMZ server Set Up a Default DMZ Server  To change the modem router’s device name Change the LAN TCP/IP SettingsSelect Advanced Setup LAN Setup Change the Modem Router’s Device Name  To change the LAN TCP/IP settings Specify the IP Addresses That the Modem Router Assigns  To reserve an IP address Reserve LAN IP Addresses  To delete a reserved address entry  To edit a reserved address entry Select Advanced WPS Wizard Use the WPS Wizard for WiFi ConnectionsSpecify Basic WiFi Settings  To use the WPS Wizard  To specify basic wireless settings  To change the WPA settings Change the WiFi Security Option  To set up a guest network Set Up a WiFi Guest Network Select Guest Network  To enable or disable the wireless radios Control the Wireless RadiosUse the WiFi On/Off Button Enable or Disable the Wireless Radios  To specify WPS settings Specify WPS SettingsSelect Advanced Advanced Setup Wireless Settings  To set up wireless card access Set Up a Wireless Card Access List Click the Set Up Access List button Dynamic DNS  To set up Dynamic DNSSelect Advanced Advanced Setup Dynamic DNS Select the Use a Dynamic DNS Service check box Improve Network Connections with Universal Plug and Play  To enable Universal Plug and PlaySelect Advanced Advanced Setup UPnP  To refresh the information in the UPnP Portmap Table Manage Your Network  To view modem router cable information View Modem Router StatusView Cable Information  To view modem router status and usage information  To view modem router Internet port information View Internet Port Information  To reboot the modem router Reboot the Modem RouterWireless Settings  To view wireless settings  To change the router mode Change the Router Mode  To view and customize logs View Logs of Modem Router Activity  To view the network map Select Advanced Administration LogsView a Network Map  To back up the modem router’s configuration settings Manage the Modem Router Configuration FileBack Up Settings Select Advanced Administration Network Map  To restore configuration settings that you backed up Restore Configuration SettingsErase the Current Configuration Settings Select Advanced Administration Backup Settings Select Advanced Administration Set Password Change the admin Password To erase the configuration settings  To set the password for the user name admin  To view the event logs Select Advanced Administration Event LogView Event Logs Run the Ping Utility  To run a ping test  To run a traceroute test Select Advanced Administration DiagnosticsRun the Traceroute Utility Select Advanced Administration Wireless AP View Wireless Access Points in Your AreaView or Change the Modem Router Wireless Channel  To manage your wireless access point AP Remote Management  To view or change your wireless channelSelect Advanced Administration Wireless Channel  To set up remote management  To use remote access Specify Internet Port Settings  To forward specific incoming protocols Set Up Port Forwarding to a Local Server Click the Add Custom Service button Add a Custom Port Forwarding Service To add a custom service  To delete a port forwarding entry Edit a Port Forwarding ServiceDelete a Port Forwarding Entry  To edit a port forwarding entry  To make a local web server public How the Modem Router Implements the Port Forwarding RuleApplication Example Make a Local Web Server Public  To add a port triggering service Set Up Port TriggeringAdd a Port Triggering Service Specify Internet Port Settings Click the Apply button Specify When to Use Port Triggering To specify when to use port triggering Application Example Port Triggering for Internet Relay Chat Troubleshooting Cannot Log In to the Modem Router Use LEDs to Troubleshoot Troubleshoot the Cable Internet Connection Troubleshoot a TCP/IP Network Using a Ping Utility Ping Use Ping to Test the LAN Path to Your Modem Router Reply from IP address bytes=32 time=NN ms TTL=xxx Supplemental Information Factory default settings Factory Default Settings AC1750 WiFi Cable Modem Router Factory default settings Technical Specifications