Troubleshooting 6-1
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Chapter 6 Troubleshooting

This chapter provides information about troubleshooting your NETGEAR Super AG Wireless

USB 2.0 Adapter WG111U. After each problem description, instructions are given to help you

diagnose and solve the problem.

Also, for problems with accessing network resources, the Windows software might not be installed

and configured properly on your computers. Please refer to Appendix C, “Preparing Your Network

to Work with a Router”.

Basic Tips

If you have problems connecting to your wireless network, try the tips below.

Symptom Cause Solution
The LED is not lit. The WG111U is not
connected to the USB
port properly or the
WG111U software is
not loaded.
Remove and reinsert the WG111U.
Check the Windows device manager to see if the WG111U is
recognized and enabled. Reload the WG111U software, if
necessary.
Try to install the WG111U in a different USB slot on your system
if one is available.
The wireless LED
blinks and cannot
connect to an
access point.
The WG111U is
attempting to connect
to an access point,
but cannot connect.
The access point may not be powered on. Or, the access point
and the WG111U are not configured with the same wireless
parameters. Check the SSID and WEP settings.
I can connect to an
access point, but I
cannot connect to
other computers
on the network or
the Internet.
This could be a
physical layer
problem or a network
configuration
problem.
Check to make sure that the access point is physically
connected to the Ethernet network.
Make sure that the IP addresses and the Windows networking
parameters are all configured correctly.
Restart the cable or DSL modem, router, access point, and
notebook PC.
Refer to “A Road Map for ‘How to Get There From Here’” on
page 2-4 for additional suggestions.