NETGEAR WG111U user manual Chapter Troubleshooting, Basic Tips

Chapter 6

Troubleshooting

This chapter provides information about troubleshooting your NETGEAR Super AG Wireless USB 2.0 Adapter WG111U. After each problem description, instructions are given to help you diagnose and solve the problem.

Also, for problems with accessing network resources, the Windows software might not be installed and configured properly on your computers. Please refer to Appendix C, “Preparing Your Network to Work with a Router”.

Basic Tips

If you have problems connecting to your wireless network, try the tips below.

Symptom	Cause	Solution
The LED is not lit.	The WG111U is not	Remove and reinsert the WG111U.
	connected to the USB	Check the Windows device manager to see if the WG111U is
	port properly or the	recognized and enabled. Reload the WG111U software, if
	WG111U software is	necessary.
	not loaded.	Try to install the WG111U in a different USB slot on your system
		if one is available.
The wireless LED	The WG111U is	The access point may not be powered on. Or, the access point
blinks and cannot	attempting to connect	and the WG111U are not configured with the same wireless
connect to an	to an access point,	parameters. Check the SSID and WEP settings.
access point.	but cannot connect.
I can connect to an	This could be a	Check to make sure that the access point is physically
access point, but I	physical layer	connected to the Ethernet network.
cannot connect to	problem or a network	Make sure that the IP addresses and the Windows networking
other computers	configuration	parameters are all configured correctly.
on the network or	problem.	Restart the cable or DSL modem, router, access point, and
the Internet.		notebook PC.
		Refer to “A Road Map for ‘How to Get There From Here’” on
		page 2-4for additional suggestions.

Troubleshooting 6-1

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