Troubleshooting | NETGEAR WNDR4720, WNDR4700 specification

10. Troubleshooting		10
10. Troubleshooting

This chapter provides information to help you diagnose and solve problems you might have with your router. If you do not find the solution here, check the NETGEAR support site at http://support.netgear.com for product and contact information.

This chapter contains the following sections:

•Quick Tips

•Troubleshooting with the LEDs

•Cannot Log In to CENTRIA

•Cannot Access the Internet

•Changes Not Saved

•Wireless Connectivity

•Restore the Factory Settings and Password

•Troubleshoot Your Network Using the Ping Utility

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NETGEAR WNDR4720, WNDR4700 user manual Troubleshooting

Contents

Models Centria Trademarks SupportCompliance Contents Netgear genie Advanced Home Administration Appendix a Supplemental Information Hardware Setup Position Centria Unpack Centria Front and Side Panel Hardware Features LED description Label Back Panel  To install Centria Install Centria Power on the router If the browser cannot display the web  To install a hard disk drive Install an Optional Internal Hard Disk Drive HDD Metal connector on the HDD is up HDD Format Remove a Hard Disk Drive To remove the hard disk drive HDD Centria WNDR4700/WNDR4720 Requirements for Optional USB Devices Getting Started with Netgear genie Use Standard TCP/IP Properties for Dhcp Router Setup PreparationTypes of Logins and Access Wireless Devices and Security Settings Upgrade the Firmware Use Netgear genie after Installation Basic Home screen with dashboard, language, and online help Dashboard Basic Home Screen Manual Method Join Your Wireless NetworkWi-Fi Protected Setup WPS Method  To use WPS to join the wireless network Netgear genie App and Mobile genie App Netgear genie Basic Settings  To view or change the basic Internet setup Internet SetupBasic Home Screen Does Your ISP Require a Login? Answer either yes or no Internet Setup Screen FieldsInternet IP Address  To go to the Attached Devices screen Attached Devices Parental Controls  To set up Live Parental Controls Centria WNDR4700/WNDR4720 Click the Take me to the status screen button ReadySHARE Storage  To view or change basic wireless settings Basic Wireless Settings Wireless Network 2.4 GHz b/g/n and 5 GHz Wireless Settings Screen FieldsRegion Selection Security Options Settings Change WPA Security Option and Password To change the WPA settings Guest Networks  To set up a guest network WPA Encryption Guest Network Wireless Security Options Netgear genie Advanced Home  To use the Setup Wizard Setup WizardNetgear genie Advanced Home Screen  To use the WPS Wizard Select Advanced WPS Wizard WPS WizardSelect either Push Button or PIN Number Setup Menu WAN Setup  To set up a default DMZ server Default DMZ Server Common MTU sizes Change the MTU Size  To change the MTU size Select Advanced Setup WAN Setup LAN Setup To change the LAN settings LAN TCP/IP Setup LAN Setup Screen Settings Use Router as a Dhcp Server Use the Router as a Dhcp ServerAddress Reservation  To reserve an IP address Quality of Service QoS Setup To configure QoS Address Reservation  To create a QoS policy for applications and online games Enable WMM QoS for Wireless Multimedia ApplicationsSet Up QoS for Internet Access QoS for Applications and Online Gaming QoS for a Router LAN Port Select the Turn Internet Access QoS On check boxClick the Add Priority Rule button  To edit or delete a QoS policy QoS for a MAC AddressEdit or Delete an Existing QoS Policy Click Add Priority Rule Storage drive Storage  To add a user Select Advanced Storage User Setup ReadySHARE AccessUser Setup  To access the internal HDD or USB device from Windows Share Photos File-Sharing Scenarios To share files with your friends and family Share Large Files over the Internet Store Files in a Central Location for Printing  To go to Storage Basic Settings Select Basic ReadySHARE Storage Basic Settings To access your HDD or USB device Add or Edit a Network Folder  To go to storage advances settings Storage Advanced Settings Available Network Folders Safely Remove a USB or Internal Hard Drive Specify Approved USB Devices Media Server Select the Allow only approved devices check box Access the Router’s USB Drive Remotely Using FTP To connect to the router’s USB drive using a web browser Connect to the USB Drive from a Remote Computer Back Up Your Computers ReadySHARE Vault Windows Backup  To back up a Windows PC on to an HDD in the router Click Save and Start Backup  To back up a Mac onto an HDD in the router Time Machine HDD Backup  To set up a USB drive for Time Machine Time Machine USB Drive Backup Centria WNDR4700/WNDR4720 Before You Back up a Large Amount of Data Centria WNDR4700/WNDR4720 Back Up an SD Card onto the Internal HDD Select Guid Partition Table or Master Boot Record MBRChange the Partition Scheme  To replace an HDD Replace the Internal Hard Disk Drive Centria WNDR4700/WNDR4720 Format the HDD Centria WNDR4700/WNDR4720 ReadySHARE Printer ReadySHARE Printer  To set up ReadySHARE Printer Centria WNDR4700/WNDR4720 Centria WNDR4700/WNDR4720 Centria WNDR4700/WNDR4720 USB Control Center Utility USB Printer Control Center Configuration Scan with a Multifunction Printer Security  To delete a keyword or domain Keyword Blocking of Http Traffic To specify a trusted computer  To block services Block Services Port Filtering Centria WNDR4700/WNDR4720  To schedule blocking Schedule Blocking Security Event Email Notifications  To set up email notifications Administration  To check for new firmware and update your router Router Information View Router Status Statistics Button Internet Port WAN Setup View connection status information Connection Status Button Wireless Settings 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access  To restore configuration settings that you backed up Manage the Configuration FileBack Up Settings Restore Configuration Settings Password Recovery Set PasswordErase Centria WNDR4700/WNDR4720 Advanced Settings Advanced Wireless Settings  To restrict access based on MAC addresses Restrict Wireless Access by MAC AddressSelect the Turn Access Control On check box  To set up a router as a wireless access point Wireless AP Wireless repeating scenario Wireless Repeating Function WDS  To view or change the Wireless Repeating Function settings  To set up the base station Set Up the Base Station  To configure the router as a repeater unit Set Up a Repeater Unit Port Forwarding and Triggering Remote Computer Access Basics Destination port number Port Triggering to Open Incoming Ports Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering  To set up port forwarding Set Up Port Forwarding to Local Servers Edit or Delete a Port Forwarding Entry Add a Custom Service To edit or delete a port forwarding entry  To make a local web server public Set Up Port TriggeringClick Edit Service or Delete Service Application Example Making a Local Web Server Public 113 Select the Use a Dynamic DNS Service check box  To set up Dynamic DNSDynamic DNS Static Routes  To set up a static route Remote Management Universal Plug and Play USB Settings To turn on Universal Plug and Play IPv6  To set up an IPv6 Internet connection type Auto Detect Fields IPv6 LAN SetupIPv6 Filtering Auto Config Pass Through 6to4 Tunnel IPb6 Fixed LAN Setup IPv6 Fixed WAN SetupFixed Dhcp PPPoE Traffic Meter 126 Troubleshooting Check Ethernet Cable Connections Wireless SettingsQuick Tips Sequence to Restart Your Network Network Settings Troubleshooting with the LEDsPower LED Stays Amber Internet LED Is Off Wireless LED Is OffHDD LED Is Red or Red and Green LEDs Never Turn Off Cannot Log In to Centria Cannot Access the Internet 132 Troubleshoot PPPoE Troubleshooting Internet Browsing To troubleshoot a PPPoE connection Wireless Signal Strength Wireless ConnectivityChanges Not Saved  To ping the router from a running Windows computer Restore the Factory Settings and PasswordTroubleshoot Your Network Using the Ping Utility Test the LAN Path to Centria Test the Path from Your Computer to a Remote Device Supplemental Information Factory default settings Factory Settings WPA2-PSK AES Technical Specifications 140