Quick Tips, Sequence to Restart Your Network | NETGEAR WNDR4700

CENTRIA WNDR4700/WNDR4720

Quick Tips

This section describes tips for troubleshooting some common problems.

Sequence to Restart Your Network

Be sure to restart your network in this sequence:

1.Turn off and unplug the modem.

2.Turn off the router and computers.

3.Plug in the modem and turn it on. Wait 2 minutes.

4.Turn on the router and wait 2 minutes.

5.Turn on the computers.

Check Ethernet Cable Connections

Make sure that the Ethernet cables are securely plugged in:

•The Internet LED on the router is on if the Ethernet cable connecting the router and the modem is plugged in securely and the modem and router are turned on.

•For each powered-on computer connected to the router by an Ethernet cable, the corresponding numbered router LAN port LED is on.

Hard Disk Drive (HDD)

If you turn off the router when an HDD is installed, wait 2 seconds before turning it back on to give the HDD enough time to reset.

If the HDD LED is red and it used to be green, the HDD connection could be loose. Turn off the router. Disconnect the HDD, and then connect it again. Turn on the router and check the

HDD LED.

Wireless Settings

Make sure that the wireless settings in the computer and router match exactly.

•For a wirelessly connected computer, the wireless network name (SSID) and wireless security settings of the router and wireless computer need to match exactly.

•If you set up an access list in the Advanced Wireless Settings screen, you have to add each wireless computer’s MAC address to the router’s access list.

Troubleshooting

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NETGEAR WNDR4700 Quick Tips, Sequence to Restart Your Network, Check Ethernet Cable Connections, Hard Disk Drive HDD

Contents

Centria Models Compliance SupportTrademarks Contents Netgear genie Advanced Home Administration Appendix a Supplemental Information Hardware Setup Unpack Centria Position Centria Hardware Features Front and Side Panel LED description Back Panel Label Install Centria  To install Centria Power on the router If the browser cannot display the web Install an Optional Internal Hard Disk Drive HDD  To install a hard disk drive Metal connector on the HDD is up  To remove the hard disk drive HDD Remove a Hard Disk DriveHDD Format Centria WNDR4700/WNDR4720 Requirements for Optional USB Devices Getting Started with Netgear genie Router Setup Preparation Types of Logins and AccessWireless Devices and Security Settings Use Standard TCP/IP Properties for Dhcp Use Netgear genie after Installation Upgrade the Firmware Dashboard Basic Home Screen Basic Home screen with dashboard, language, and online help Join Your Wireless Network Wi-Fi Protected Setup WPS Method To use WPS to join the wireless network Manual Method Netgear genie App and Mobile genie App Netgear genie Basic Settings Basic Home Screen Internet Setup To view or change the basic Internet setup Internet IP Address Internet Setup Screen FieldsDoes Your ISP Require a Login? Answer either yes or no Attached Devices  To go to the Attached Devices screen  To set up Live Parental Controls Parental Controls Centria WNDR4700/WNDR4720 ReadySHARE Storage Click the Take me to the status screen button Basic Wireless Settings  To view or change basic wireless settings Region Selection Wireless Settings Screen FieldsWireless Network 2.4 GHz b/g/n and 5 GHz  To change the WPA settings Change WPA Security Option and PasswordSecurity Options Settings  To set up a guest network Guest Networks Guest Network Wireless Security Options WPA Encryption Netgear genie Advanced Home Netgear genie Advanced Home Screen Setup Wizard To use the Setup Wizard Select either Push Button or PIN Number WPS Wizard To use the WPS Wizard Select Advanced WPS Wizard Setup Menu WAN Setup Default DMZ Server  To set up a default DMZ server Change the MTU Size Common MTU sizes  To change the LAN settings LAN Setup To change the MTU size Select Advanced Setup WAN Setup LAN Setup Screen Settings LAN TCP/IP Setup Address Reservation Use the Router as a Dhcp ServerUse Router as a Dhcp Server Quality of Service QoS Setup  To configure QoSAddress Reservation  To reserve an IP address Enable WMM QoS for Wireless Multimedia Applications Set Up QoS for Internet AccessQoS for Applications and Online Gaming  To create a QoS policy for applications and online games Click the Add Priority Rule button Select the Turn Internet Access QoS On check boxQoS for a Router LAN Port QoS for a MAC Address Edit or Delete an Existing QoS PolicyClick Add Priority Rule  To edit or delete a QoS policy Storage Storage drive ReadySHARE Access User Setup To access the internal HDD or USB device from Windows  To add a user Select Advanced Storage User Setup  To share files with your friends and family File-Sharing ScenariosShare Photos Store Files in a Central Location for Printing Share Large Files over the Internet  To access your HDD or USB device Storage Basic Settings To go to Storage Basic Settings Select Basic ReadySHARE Add or Edit a Network Folder Storage Advanced Settings  To go to storage advances settings Safely Remove a USB or Internal Hard Drive Available Network Folders Media Server Specify Approved USB Devices Access the Router’s USB Drive Remotely Using FTP  To connect to the router’s USB drive using a web browserConnect to the USB Drive from a Remote Computer Select the Allow only approved devices check box ReadySHARE Vault Windows Backup Back Up Your Computers Click Save and Start Backup  To back up a Windows PC on to an HDD in the router Time Machine HDD Backup  To back up a Mac onto an HDD in the router Time Machine USB Drive Backup  To set up a USB drive for Time Machine Centria WNDR4700/WNDR4720 Before You Back up a Large Amount of Data Centria WNDR4700/WNDR4720 Change the Partition Scheme Select Guid Partition Table or Master Boot Record MBRBack Up an SD Card onto the Internal HDD Replace the Internal Hard Disk Drive  To replace an HDD Centria WNDR4700/WNDR4720 Format the HDD Centria WNDR4700/WNDR4720 ReadySHARE Printer  To set up ReadySHARE Printer ReadySHARE Printer Centria WNDR4700/WNDR4720 Centria WNDR4700/WNDR4720 Centria WNDR4700/WNDR4720 USB Control Center Utility Control Center Configuration USB Printer Scan with a Multifunction Printer Security  To specify a trusted computer Keyword Blocking of Http Traffic To delete a keyword or domain Block Services Port Filtering  To block services Centria WNDR4700/WNDR4720 Schedule Blocking  To schedule blocking  To set up email notifications Security Event Email Notifications Administration  To check for new firmware and update your router View Router Status Router Information Internet Port WAN Setup Statistics Button Connection Status Button View connection status information Wireless Settings 2.4 GHz and 5 GHz View Logs of Web Access or Attempted Web Access Manage the Configuration File Back Up SettingsRestore Configuration Settings  To restore configuration settings that you backed up Erase Set PasswordPassword Recovery Centria WNDR4700/WNDR4720 Advanced Settings Advanced Wireless Settings Select the Turn Access Control On check box Restrict Wireless Access by MAC Address To restrict access based on MAC addresses Wireless AP  To set up a router as a wireless access point Wireless Repeating Function WDS Wireless repeating scenario  To view or change the Wireless Repeating Function settings Set Up the Base Station  To set up the base station Set Up a Repeater Unit  To configure the router as a repeater unit Remote Computer Access Basics Port Forwarding and Triggering Port Triggering to Open Incoming Ports Destination port number Port Forwarding to Permit External Host Communications How Port Forwarding Differs from Port Triggering Set Up Port Forwarding to Local Servers  To set up port forwarding  To edit or delete a port forwarding entry Add a Custom ServiceEdit or Delete a Port Forwarding Entry Set Up Port Triggering Click Edit Service or Delete ServiceApplication Example Making a Local Web Server Public  To make a local web server public 113 Dynamic DNS  To set up Dynamic DNSSelect the Use a Dynamic DNS Service check box Static Routes  To set up a static route Remote Management  To turn on Universal Plug and Play USB SettingsUniversal Plug and Play  To set up an IPv6 Internet connection type IPv6 IPv6 Filtering IPv6 LAN SetupAuto Detect Fields Auto Config 6to4 Tunnel Pass Through Fixed IPv6 Fixed WAN SetupIPb6 Fixed LAN Setup Dhcp Traffic Meter PPPoE 126 Troubleshooting Wireless Settings Quick TipsSequence to Restart Your Network Check Ethernet Cable Connections Power LED Stays Amber Troubleshooting with the LEDsNetwork Settings Wireless LED Is Off HDD LED Is Red or Red and GreenLEDs Never Turn Off Internet LED Is Off Cannot Access the Internet Cannot Log In to Centria 132  To troubleshoot a PPPoE connection Troubleshooting Internet BrowsingTroubleshoot PPPoE Changes Not Saved Wireless ConnectivityWireless Signal Strength Restore the Factory Settings and Password Troubleshoot Your Network Using the Ping UtilityTest the LAN Path to Centria  To ping the router from a running Windows computer Test the Path from Your Computer to a Remote Device Supplemental Information Factory Settings Factory default settings Technical Specifications WPA2-PSK AES 140