Telephone controls | Nortel Networks 1165E manual

About the Nortel IP Phone 1165E

Telephone controls

Figure 1 on page 10 shows the IP Phone 1165E.

Figure 1: IP Phone 1165E

This section describes the controls on your IP Phone 1165E.

Context-sensitive soft keys are located below the display area. The LCD label above each key changes based on the active feature. These keys are referred to as Soft keys throughout this document.

When a triangle appears before a soft key label the feature is active.

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Image 10

Nortel Networks manual Telephone controls, On page 10 shows the IP Phone 1165E

Contents

IP Phone 1165E Page April October Revision history Contents Contents Basic features About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E Telephone controls On page 10 shows the IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E Telephone display About the Nortel IP Phone 1165E USB support On page 17 shows an idle LCD screen Call features and Flexible Feature Codes Security features Highlight New Password To change your Scpw To turn Password Protection on or off Mode Agent and supervisor features Logging in without Agent ID for basic ACD To log in as an agent Logging in using Multiple Queue Assignments for Basic ACD Logging in with an Agent ID and MQA login options To log Using Default Login To use Default Login Logging out To log out Answering ACD calls To answer the call Using Call Forcing To terminate the call To enable Call Forcing for headset users Using Return to Queue on No AnswerUsing Activity code To record activities Using Emergency To use Emergency To use Not Ready Using Not ReadyPlacing or answering non-ACD calls To place a call To answer a call from your supervisor Contacting your supervisorTo answer a call To answer a call from your supervisor while on another call To return to the ACD call To place a call to your supervisorTo conference in your supervisor during a call in progress Agent features Using Answer Agent To use Answer Agent Using the Agent key Using Answer Emergency To use Answer Emergency Using Call AgentTo use Call Agent To activate Night Service Using InterflowUsing Night Service To use Interflow To transition to Night Service To deactivate Night Service Observing a call To observe a call Displaying the queue To display information on your ACD queue Indicator Queue status Description Displaying agent status To display agent status Current status of agents Terms you should know Terms you should know Information display Terms you should know Terms you should know Terms you should know Page Page Page Page Page Legal Notice