Nortel Networks 1165E manual Answering ACD calls, To answer the call

Agent features

Agent features

The following sections describe features that are available to agents:

•“Answering ACD calls” on page 27

•“Using Call Forcing” on page 28

•“Using Return to Queue on No Answer” on page 29

•“Using Activity code” on page 29

•“Using Emergency” on page 30

•“Using Not Ready” on page 31

•“Placing or answering non-ACD calls” on page 31

•“Contacting your supervisor” on page 32

Answering ACD calls

Use the In-Callskey to answer the next queued ACD call on the primary DN. The In-Callskey is located in the lower right area of the self-labeled line/programmable feature keys.

To answer the call:

2260	When the LCD next to the In-Callskey
	flashes, press the In-Callskey.

Note: The LCD remains lit as long as you are on the call.

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