Nortel Networks 1165E specs

N

Navigation keys 12, 47

Night Service 38

Not Ready 31

O

Observe 40

Off-hook 47

P

Paging tone 47

Place or answer non-ACD calls 31

Q

Quit/Stop key 13

R

Ringback/ring tone 48

S

Security features 18

Self-labeled line/programmable feature keys 11 Services key 14, 48

Shared Directory Numbers 48 Shift/Outbox key 14 Speaker key 12

Special dial tone 48

Special Prefix code (SPRE) 48

Station Control Password (SCPW) 18, 48 Status Messages 48

Supervisor features 35 Switchhook 49 System or Switch 49

3

Image 53

Nortel Networks 1165E manual

Contents

IP Phone 1165E Page October April Revision history Contents Contents About the Nortel IP Phone 1165E Basic features About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E On page 10 shows the IP Phone 1165E Telephone controls About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E About the Nortel IP Phone 1165E Telephone display About the Nortel IP Phone 1165E On page 17 shows an idle LCD screen USB support Security features Call features and Flexible Feature Codes To change your Scpw Highlight New Password Mode To turn Password Protection on or off Logging in without Agent ID for basic ACD Agent and supervisor features To log in as an agent Logging in with an Agent ID and MQA login options Logging in using Multiple Queue Assignments for Basic ACD To log To use Default Login Using Default Login To log out Logging out To answer the call Answering ACD calls To terminate the call Using Call Forcing Using Activity code Using Return to Queue on No AnswerTo enable Call Forcing for headset users To record activities To use Emergency Using Emergency Placing or answering non-ACD calls Using Not ReadyTo use Not Ready To place a call To answer a call Contacting your supervisorTo answer a call from your supervisor To answer a call from your supervisor while on another call To conference in your supervisor during a call in progress To place a call to your supervisorTo return to the ACD call Agent features To use Answer Agent Using Answer Agent Using Answer Emergency Using the Agent key To use Call Agent Using Call AgentTo use Answer Emergency Using Night Service Using InterflowTo activate Night Service To use Interflow To deactivate Night Service To transition to Night Service To observe a call Observing a call To display information on your ACD queue Displaying the queue Indicator Queue status Description To display agent status Displaying agent status Current status of agents Terms you should know Terms you should know Information display Terms you should know Terms you should know Terms you should know Page Page Page Page Page Legal Notice