Agent and supervisor features

2260 or

NotReady

3.Choose one of the following:

Press the In-Callskey.

Press the NotReady key to enter the ACD queue.

Using Default Login

If you normally use the same IP Phone, use the Default Login to log in just one time at the beginning of a shift. The Default Login uses your previous shift’s login to place you in the same ACD queues with the same supervisor.

To use Default Login:

1. Lift the handset.

2260

2. Press the In-Callskey.

3.When “Enter Agent ID” appears on the screen, use the dialpad to enter your ID.

4.Choose one of the following:

If your queue requires a Supervisor ID, press the # key three times.

If your queue does not require a Supervisor ID, press the # key two times.

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Nortel Networks 1165E manual Using Default Login, To use Default Login