Supervisor features
2. Press the Goodbye key to end the call.
(Goodbye)
Using the Agent key
Use the Agent feature to connect, observe, or monitor the status of each agent position. Each Agent key links to a particular agent position and can be used along with the Call Agent or Observe Agent keys.
Table 1 lists the four states of the LCD indicator.
Table 1: Agent’s status
LCD display | Description |
|
|
Off | Agent is not logged in. |
|
|
On | Agent is logged in but is either NotReady or on a |
| call. |
|
|
Slow Flashing | Agent is waiting for an ACD call. |
|
|
Fast Flashing | Agent is on a |
|
|
Using Answer Emergency
Use the Answer Emergency feature to receive calls from agents in an emergency situation.
Note: If Contact Center Manager Administration is in use, and if multiple Agents have pressed Emergency, the connected PC displays a list of Agents who have pressed Emergency.
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