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IP Phone
Nortel Networks
1165E
manual
Terms you should know
Models:
1165E
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Password
Using Default Login
Using Night Service
Basic features
Using Call Forcing
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Terms you should know
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Contents
IP Phone 1165E
Page
April
October
Revision history
Contents
Contents
Basic features
About the Nortel IP Phone 1165E
About the Nortel IP Phone 1165E
About the Nortel IP Phone 1165E
Telephone controls
On page 10 shows the IP Phone 1165E
About the Nortel IP Phone 1165E
About the Nortel IP Phone 1165E
About the Nortel IP Phone 1165E
About the Nortel IP Phone 1165E
Telephone display
About the Nortel IP Phone 1165E
USB support
On page 17 shows an idle LCD screen
Call features and Flexible Feature Codes
Security features
Highlight New Password
To change your Scpw
To turn Password Protection on or off
Mode
Agent and supervisor features
Logging in without Agent ID for basic ACD
To log in as an agent
Logging in using Multiple Queue Assignments for Basic ACD
Logging in with an Agent ID and MQA login options
To log
Using Default Login
To use Default Login
Logging out
To log out
Answering ACD calls
To answer the call
Using Call Forcing
To terminate the call
To enable Call Forcing for headset users
Using Return to Queue on No Answer
Using Activity code
To record activities
Using Emergency
To use Emergency
To use Not Ready
Using Not Ready
Placing or answering non-ACD calls
To place a call
To answer a call from your supervisor
Contacting your supervisor
To answer a call
To answer a call from your supervisor while on another call
To conference in your supervisor during a call in progress
To place a call to your supervisor
To return to the ACD call
Agent features
Using Answer Agent
To use Answer Agent
Using the Agent key
Using Answer Emergency
To use Call Agent
Using Call Agent
To use Answer Emergency
To activate Night Service
Using Interflow
Using Night Service
To use Interflow
To transition to Night Service
To deactivate Night Service
Observing a call
To observe a call
Displaying the queue
To display information on your ACD queue
Indicator Queue status Description
Displaying agent status
To display agent status
Current status of agents
Terms you should know
Terms you should know
Information display
Terms you should know
Terms you should know
Terms you should know
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