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IP Phone
Nortel Networks
1165E
manual
Models:
1165E
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Password
Using Default Login
Using Night Service
Basic features
Using Call Forcing
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Contents
IP Phone 1165E
Page
October
April
Revision history
Contents
Contents
About the Nortel IP Phone 1165E
Basic features
About the Nortel IP Phone 1165E
About the Nortel IP Phone 1165E
On page 10 shows the IP Phone 1165E
Telephone controls
About the Nortel IP Phone 1165E
About the Nortel IP Phone 1165E
About the Nortel IP Phone 1165E
About the Nortel IP Phone 1165E
Telephone display
About the Nortel IP Phone 1165E
On page 17 shows an idle LCD screen
USB support
Security features
Call features and Flexible Feature Codes
To change your Scpw
Highlight New Password
Mode
To turn Password Protection on or off
Logging in without Agent ID for basic ACD
Agent and supervisor features
To log in as an agent
Logging in with an Agent ID and MQA login options
Logging in using Multiple Queue Assignments for Basic ACD
To log
To use Default Login
Using Default Login
To log out
Logging out
To answer the call
Answering ACD calls
To terminate the call
Using Call Forcing
To record activities
Using Return to Queue on No Answer
Using Activity code
To enable Call Forcing for headset users
To use Emergency
Using Emergency
To place a call
Using Not Ready
Placing or answering non-ACD calls
To use Not Ready
To answer a call from your supervisor while on another call
Contacting your supervisor
To answer a call
To answer a call from your supervisor
To return to the ACD call
To place a call to your supervisor
To conference in your supervisor during a call in progress
Agent features
To use Answer Agent
Using Answer Agent
Using Answer Emergency
Using the Agent key
To use Answer Emergency
Using Call Agent
To use Call Agent
To use Interflow
Using Interflow
Using Night Service
To activate Night Service
To deactivate Night Service
To transition to Night Service
To observe a call
Observing a call
To display information on your ACD queue
Displaying the queue
Indicator Queue status Description
To display agent status
Displaying agent status
Current status of agents
Terms you should know
Terms you should know
Information display
Terms you should know
Terms you should know
Terms you should know
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