Terms you should know
Return to Queue on No Answer
If a call is not answered by the agent, the call is sent back to the ACD queue and the agent’s telephone is automatically placed in the Not Ready state.
Ringback/ring tone
A sound indicating that a call you have made is ringing at its destination.
Services key
A fixed key used to access options such as Telephone Options, Password Admin, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode.
Shared Directory Number
A DN (extension) that is shared by two or more persons.
Special Prefix code (SPRE)
Special codes entered using the dialpad, followed by a
Special dial tone
The three consecutive tones followed by dial tone that you hear when accessing telephone features.
Station Control Password (SCPW)
Enables security features on your phone to prevent others from making calls from your telephone and to prevent access to protected features (for example, Remote Call Forward).
Status Messages
A message displayed to inform the user of important information. A right arrow appears if more than one Status Message is present. Examples of Status Messages include: Message
48
