Agent and supervisor features
The login options require the following entries in sequential order:
1.a
2.a Supervisor ID (if your queue requires one)
3.up to five ACD DNs and Priority values (if Priority values are being used) terminated by # #
To log in:
2260 | 1. Press the | |
| 2. Choose one of the following four login | |
| options: |
|
No Supervisor ID, No Priority | — For No Supervisor ID, No Priority, | |
| dial your Agent ID # ACD DN 1 # | |
| ACD DN 2 # ACD DN 3 # ACD DN 4 | |
| # ACD DN 5 # #. | |
Supervisor ID, No Priority | — For Supervisor ID, No Priority, dial | |
| your Agent ID # Supervisor ID # | |
| ACD DN 1 | # ACD DN 2 # |
| ACD DN 3 | # ACD DN 4 # |
| ACD DN 5 | # #. |
No Supervisor ID, With Priority
Supervisor ID, With Priority
—For No Supervisor ID, With Priority, dial your Agent ID # ACD DN 1 # Priority 1 # ACD DN 2 # Priority 2 # ACD DN 3 # Priority 3 # ACD DN 4 # Priority 4 # ACD DN 5 Priority 5 # #.
—For Supervisor ID, With Priority, dial your Agent ID # Supervisor ID # ACD DN 1 # Priority 1 # ACD DN 2 # Priority # 2 ACD DN 3 # Priority 3 # ACD DN 4 # Priority 4 #
ACD DN 5 # Priority 5 # #.
Note: To choose the default Priority value or Supervisor ID, enter #.
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