While on an active call, Transfer a call | Nortel Networks i2002

While on an active call

While on an active call

This section describes features available during an active call.

Place a call on hold

Use the Hold feature when talking on one line and another call arrives on a second line. Retain the original call by putting it on hold and then answer the second call.

To place a call on hold:

To retrieve a call on hold:

Press the Hold key. The LCD indicator flashes beside the line on hold.

Note: If Automatic Hold is enabled, the active call is automatically put on hold when you answer the second call.

2498	Press the Line (DN) key beside the flashing
	LCD indicator.

Transfer a call

Use the Transfer feature to redirect a call to the appropriate person.

To use the Transfer feature to direct a call to a third party:

TRANSF

TRANSF

1.Press the Transfer key. The other party is on hold and a dial tone sounds. The LCD indicator light flashes steadily.

2.Dial the DN number to which the call is transferred.

3.When that number rings or a person answers, press the Transfer key.

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Nortel Networks i2002 manual While on an active call, Place a call on hold, Transfer a call

Contents

I2002 Internet Telephone User Guide Page Revision history Contents Incoming calls Additional features I2002 Internet Telephone Features Your i2002 Internet Telephone’s controls Your i2002 Internet Telephone’s controls Your i2002 Internet Telephone’s controls 2498 More CallWait I2002 Internet Telephone display Damage to Equipment Install your i2002 Internet Telephone Network Ethernet Your i2002 Telephone Option menu Change Feature key label Lower Higher Adjust volume Select Headset listen from the Volume menu Select Handsfree listen from the Volume menu Adjust Screen contrast Telephone Option menu Select a languageSelect Date/Time format Local Dialpad Tone Display diagnostics Play Enable OnHook Default PathChoose Ring type Press Restore one key label Change Feature Key LabelFrom the Change Feature Key Label screen, press Select key Set Information Call features 2498 Make a callMake a call while on-hook Make a call while off-hook Use Handsfree calling Select Use the Corporate DirectoryCorporate Directory Search Dial Use Predial Display AutoDial Use Auto DialAutoDial Enter the Ring Again Deactivate Activate Ring AgainRngAgn Enter the Ring Again Activate FFC SpcCtl Redial last number calledUse Speed Call System Speed Call Controller Make a System Speed CallUse Hot Line Press the Speed Call Controller key Intrcm Make an Intercom call Answer a call Transfer a call While on an active callPlace a call on hold Use Timed Reminder Recall Park Park Use Attendant RecallUse Call Park AttRcl Dial the Call Park FFC Transf or Conf Disply Record a Calling Party NumberDisplay incoming calls CParty Dial the Call Trace FFC to Trace a Malicious callCallTrace Conference key Press the Automatic Answerback key Incoming callsActivate Automatic Answerback Activate Call Pickup Pickup Directory Number FFC Use Call WaitingDNPickup Press the Line DN key beside Press the Forward key twice While you are away from your deskUse Call Forward All Calls Deactivate FFC Press the Internal Call Forward key Use Internal Call ForwardUse Remote Call Forward IntForward After hearing the dial tone, dial your DN Press the # key Secure your telephone Dial the Station Control Password Change FFC Conf 2498 Use the Call Join featureSet up a Conference call Talk with more than one person ConfDsp 2498 Use the Conferee selectable display and disconnect featureConfDsp GrpCl Use Group Call To end a Group Call MakeSetBsy Work without interruptionActivate Make Set Busy CentrexSHF AutoDial Additional call featuresAuto Dial Transfer feature Use the Buzz signal CentrexSHF Use Centrex/Exchange Switchhook FlashUse Call Page Connect to make an announcement Transf Conf Charge 2498 Charge a call or Charge a Forced callCharge Conf Charge EnhOvr Use Enhanced Override featureUse Forced Camp-on feature Handset Override a busy signal PrivRls Use Privacy ReleaseUse Radio Dial the Radio Page Answer FFC. The paging tone sounds Dial the Radio Paging Access FFC. The ringback tone soundsRadPag VceCal Use Voice Call Virtual Office Additional featuresVirtual Office Login Enter the home Station Control Password Scpw Logged on using an Virtual Office Logout Home Virtual Troubleshoot Virtual Office Part 1 Troubleshoot Virtual Office Part 2 Succession Branch Office Test Local ModeTest Local Mode Resume Normal Mode Dial the Automatic Wake-Up Quit FFC Hospitality featuresSet Automatic Wake-Up Dial the Automatic Wake-Up Request FFC Press the Message Registration key Activate Message RegistrationDial the Automatic Wake-Up Verify FFC RMK Use Maid Identification Display Room Status To change the status of a room Flexible Feature Codes FFCs Call party information Terms you should know FFCs Programmable Line DN Feature Keys self-labeled Secondary Directory Number Index Services 14 Services key Succession 1000M 79 Succession Branch Office 68 Switchhook Page I2002 Internet Telephone User Guide