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Nortel Networks i2002 manual Troubleshoot Virtual Office Part 1

Models: i2002

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Additional features

Troubleshoot Virtual Office

When using Virtual Office you may encounter error messages displayed on your screen. The following table lists error messages and actions to correct the causes.

Table 1: Troubleshoot Virtual Office (Part 1 of 3)

Displayed Message	Probable Cause	Actions

Busy, try again	Remote Internet	Wait for remote Internet
	Telephone is active	Telephone to become idle
	(not idle).	and try again.
	ACD is logged in.	Log out ACD before
		Virtual Office from
		another Internet
		Telephone.
	Make-Set-Busy is	Set Make-Set-Busy
	inactive on ACD Internet	active on ACD Internet
	Telephone.	Telephone.

Invalid ID (1)	Incorrect User ID	Enter correct User ID.
	entered.
	User ID is not in	Notify local network
	Gatekeeper database.	administrator.

Invalid ID (2)	Incorrect User ID	Enter correct User ID.
	entered.

Invalid ID (3)	Incorrect User ID	Enter correct User ID.
	entered.
	User ID in Gatekeeper	Notify local network
	database points to	administrator.
	originating Succession
	Call Server.

Locked from Login	Three failed attempts to	Wait one hour for the
	enter the correct Station	lock to clear
	Control Password.	automatically, or notify
		local network
		administrator to clear
		lock.

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Nortel Networks i2002 manual Troubleshoot Virtual Office Part 1

Contents

I2002 Internet Telephone User Guide Page Revision history Contents Incoming calls Additional features Features I2002 Internet TelephoneYour i2002 Internet Telephone’s controls Your i2002 Internet Telephone’s controlsYour i2002 Internet Telephone’s controls 2498 More CallWait I2002 Internet Telephone display Install your i2002 Internet Telephone Damage to EquipmentNetwork Ethernet Change Feature key label Your i2002 Telephone Option menuAdjust volume Lower HigherSelect Handsfree listen from the Volume menu Select Headset listen from the Volume menuAdjust Screen contrast Select a language Select Date/Time formatTelephone Option menu Display diagnostics Local Dialpad ToneEnable OnHook Default Path Choose Ring typePlay Change Feature Key Label From the Change Feature Key Label screen, press Select keyPress Restore one key label Set Information Call features Make a call while off-hook Make a callMake a call while on-hook 2498Use Handsfree calling Use the Corporate Directory Corporate DirectorySelect Search Dial Use Predial Use Auto Dial AutoDialDisplay AutoDial Enter the Ring Again Activate FFC Activate Ring AgainRngAgn Enter the Ring Again DeactivateRedial last number called Use Speed CallSpcCtl Press the Speed Call Controller key Make a System Speed CallUse Hot Line System Speed Call ControllerMake an Intercom call IntrcmAnswer a call While on an active call Place a call on holdTransfer a call Use Timed Reminder Recall AttRcl Use Attendant RecallUse Call Park Park ParkTransf or Conf Dial the Call Park FFCCParty Record a Calling Party NumberDisplay incoming calls DisplyConference key Trace a Malicious callCallTrace Dial the Call Trace FFC toActivate Call Pickup Incoming callsActivate Automatic Answerback Press the Automatic Answerback keyUse Call Waiting DNPickupPickup Directory Number FFC Press the Line DN key beside All Calls Deactivate FFC While you are away from your deskUse Call Forward Press the Forward key twiceIntForward Use Internal Call ForwardUse Remote Call Forward Press the Internal Call Forward keyAfter hearing the dial tone, dial your DN Press the # key Secure your telephone Dial the Station Control Password Change FFC Talk with more than one person Use the Call Join featureSet up a Conference call Conf 2498Use the Conferee selectable display and disconnect feature ConfDspConfDsp 2498 Use Group Call GrpClTo end a Group Call Work without interruption Activate Make Set BusyMakeSetBsy Use the Buzz signal Additional call featuresAuto Dial Transfer feature CentrexSHF AutoDialUse Centrex/Exchange Switchhook Flash Use Call Page Connect to make an announcementCentrexSHF Charge a call or Charge a Forced call ChargeTransf Conf Charge 2498 Conf Charge Use Enhanced Override feature Use Forced Camp-on featureEnhOvr Override a busy signal HandsetUse Privacy Release Use RadioPrivRls Dial the Radio Paging Access FFC. The ringback tone sounds RadPagDial the Radio Page Answer FFC. The paging tone sounds Use Voice Call VceCalEnter the home Station Control Password Scpw Additional featuresVirtual Office Login Virtual OfficeLogged on using an Home Virtual Virtual Office LogoutTroubleshoot Virtual Office Part 1 Troubleshoot Virtual Office Part 2 Test Local Mode Test Local ModeSuccession Branch Office Resume Normal Mode Dial the Automatic Wake-Up Request FFC Hospitality featuresSet Automatic Wake-Up Dial the Automatic Wake-Up Quit FFCActivate Message Registration Dial the Automatic Wake-Up Verify FFCPress the Message Registration key Use Maid Identification RMKDisplay Room Status To change the status of a room Flexible Feature Codes FFCs Terms you should know Call party informationFFCs Programmable Line DN Feature Keys self-labeled Secondary Directory Number Index Services 14 Services key Succession 1000M 79 Succession Branch Office 68 Switchhook Page I2002 Internet Telephone User Guide