Problem Solving
Problems Printing
If paper jams are frequent:
•More than one sheet feeds at a time.
•Paper curls.
•Paper feeds at an angle.
Possible cause | Remedy |
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The printer is not | Place the printer on a stable, level surface. |
horizontal. |
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The paper is too thin. | Use the correct type of paper (see “Media |
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The paper is moist or | Store paper within specified temperature and |
affected by static. | humidity levels (see “Specifications” on |
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The paper is creased | Remove the creased/wrinkled paper from the |
or wrinkled. | feed tray. |
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The paper is not | Adjust tray or manual feed guides. |
aligned correctly. |
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Paper doesn’t feed. | Correct paper feed selection in the printer driver. |
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Paper jam has been cleared, but printer does not print.
Possible cause | Remedy |
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The top cover has | Removing a paper jam is not sufficient: |
not remained open | Raise and gently lower the top cover, especially if |
until all paper jams | the paper jam has been removed from behind the |
have been cleared. | front cover. |
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Troubleshooting • 127