RESPONDING TO GENERAL PROBLEMS
Use the following table to help you to identify symptoms with possible causes and take suggested remedial actions.
PROBLEM | CAUSE | ACTION | |
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No power |
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No power | The power cable is not | Check the power cable | |
| properly connected. | is properly connected at | |
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| both power outlet and | |
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| printer. | |
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| Power outlet problem or | Plug another appliance | |
| power outage. | into this outlet to check | |
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| if it works. | |
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No printing takes place |
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SEL indicator is unlit. | The printer driver is not | ||
| installed properly. | driver correctly. | |
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| The printer has just | Press the SEL button. | |
| stopped printing. |
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| There is no paper in the | Load paper. | |
| printer. |
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SEL indicator is | Inrterface cable is | Reconnect the interface | |
illuminated but no | disconnected. | cable. | |
printing takes place. |
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Wrong interface cable | Use correct interface | ||
| |||
| has been used. | cable. | |
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The print head is | The ribbon cartridge | Install the ribbon | |
moving but no printing | has not been installed. | cartridge. | |
takes place. |
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Print position offset |
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The horizontal printing | The start position may | When the printer is | |
position is offset. | change after the printer | powered ON, switch | |
| is powered on. | from | |
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| ||
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| pressing the SEL | |
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| button. Reset the start | |
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| position. You must set | |
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| the Power Switch to OFF | |
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| before you change the | |
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| start position. | |
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Troubleshooting > 48