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| Troubleshooting | 43 | |
| Troubleshooting |
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| Problem | Possible cause(s) | Solution(s) |
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| Bad audio quality (crackles,echo, | 1. Interference from nearby electrical appliance. | 1. Try a different connection point, one that is away from other | |
| etc.). | 2. Base unit is installed in a room with thick walls. | electrical appliances. |
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| 3. The handset is too far from the base unit. | 2. Install the base unit in a DIFFERENT room OR use EXTENSION leads. | |
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| 4. If you have Broadband/ADSL you need an in line filter (not | 3. Move CLOSER to the base unit. |
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| supplied) connected where this product connects to the phone | 4. Ensure a | |
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| socket. | between wall plate and your phone. |
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| 5. Faulty telephone line. | 5. Contact your network service provider to check your line. | |
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| Caller ID does not work. | 1. Service not activated with your Network service provider. | 1. Check your SUBSCRIPTION with the SERVICE provider. | |
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| 2. Caller ID service is activated but does not work or it is intermittent. | 2. Ask your service provider to re set your caller ID service. | |
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| Phone does not ring when a call | 1. The ringer is off. | 1. Turn ON the ringer. |
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| comes in. | 2. Too many phones are sharing the same phone line. | 2. Disconnect some of the phones from the phone line. | |
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| 3. Base unit not plugged in. | 3. Check base unit CONNECTIONS. |
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| Keypad does not work. | Keypad may be locked. | UNLOCK the keypad. |
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| Busy tone + in use light on. | 1. Other handset may still be connected. | 1. Check ALL handsets and END all calls. |
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| 2. Check power supply connection. | 2. Check CONNECTIONS to wall and base. |
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| Handset registration fails continuously. | The base memory may be fully charged. | Delete |
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| Cannot make/answer a 2nd call. | 2nd call service can be activated. | Check with your service provider. Check the recall selection is | |
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| correct. |
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| A phone book entry cannot be stored. | The phone book is full. | Delete any unused entries to free memory. |
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| Answering machine does not | 1. The answer machine may be turned off. | 1. Switch the answering machine on. |
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| record messages. | 2. The memory may be full. | 2. Delete some messages. |
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| 3. Answer mode may be set to ANSWER ONLY. | 3. Change the mode to ANSWER & REC. |
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| Cannot access messages | 1. Remote access may be switched off. | 1. Switch Remote access on. |
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| remotely. | 2. Wrong PIN is entered. | 2. Enter the PIN once again. |
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| Cannot record outgoing message. | 1. The memory may be full. | 1. Delete messages. |
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| Answering machine stops recording | 1. The memory may be full. | 1. Delete messages. |
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| part way through a message. | 2. The maximum message length is more than 2 minutes. |
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Note:
If none of the above solutions help, reset your phone by disconnecting the mains power from the base and removing all batteries from handset/s. Reconnect after 15 minutes.
