Useful Information
90
For product assistance, visit www.globarange.com
For A assistance, visit www.joip.com
A service features
Answering system (BB-GT1520/BB-GT1522/BB-GT1540)
I cannot access the caller list. LSomeone is viewing the caller list from
another handset.
Problem Cause/solution
I cannot import phonebook
data or ringtone data to the
handset.
LWhile the base unit is downloading data
excluding the base unit software, you cannot
import phonebook data or ringtone data to the
handset. Wait until the 4 indicator stops
flashing and lights in steady green.
I cannot view the A text
message.
LSomeone is viewing a A text message from
another handset.
LWhile the base unit is downloading data
excluding the base unit software, you cannot
view the A text message. Wait until the 4
indicator stops flashing and lights in steady
green.
Problem Cause/solution
I cannot listen to messages
from a remote location.
LA touch tone phone is required for remote
operation.
LEnter the remote code correctly and press
each key firmly (page 64).
LThe answering system is off. Turn it on (page
65).
The unit does not record new
messages.
LThe answering system is not turned on for the
line you wish to record messages from. Select
the desired line or both lines by pressing
{IP/TEL} on the base unit repeatedly, then
turn the answering system on (page 60, 65).
LThe message memory is full. Erase
unnecessary messages (page 62, 63).
LThe answering system is activated for both
lines, and the 1st caller is leaving a voice
message. The 2nd caller cannot leave a
message, but the caller information will be
stored (page 45).
LIf you subscribe to the Voice Mail service,
messages are recorded by the landline
service provider/A not your telephone
(page 66).
Problem Cause/solution
GT15xxE.book Page 90 Wednesday, August 1, 2007 11:59 AM