Panasonic CF-C1 appendix Troubleshooting Basic, Starting Up and Sleep/Standby and Hibernation Mode

Troubleshooting

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the “Reference Manual”. For a software problem, refer to the software’s instruction manual. If the problem persists, contact

your technical support office. You can also check the computer’s status in the PC Information Viewer (		Refer-
ence Manual “Check the Computer’s Usage Status”).
Starting Up and Sleep/Standby and Hibernation Mode
The computer does not	Connect the AC adaptor.
power on / The power indi-	Insert a fully charged battery.
cator or battery indicator is	Remove the battery pack and the AC adaptor, then connect them again.
not lit.	If an additional RAM module has been inserted, remove the RAM module and check to
	see if the RAM module is the recommended one.
	When the CPU temperature is high, the computer may not start up to prevent overheat-
	ing of the CPU. Wait until the computer cools down, and then turn the power on again. If
	the computer does not power on even after cooling down, contact your technical support
	office.
Windows does not start up.	Remove all peripheral devices (e.g. USB memory).
	If the power indicator is lit, slide the power switch for four seconds or longer to turn off,
	then turn on again.
	Using the following procedure, start up in Safe Mode, and check the error details.
	A Turn on the computer, and when the [Panasonic] boot screen disappears (after en-
	tering the password*1 if one is set) hold down F8.
	B Release your finger when [Windows Advanced Options Menu] is displayed, and with

		or , select [Safe Mode], then press Enter.
*1	Follow the on-screen instructions.
	Supervisor Password or User Password set with the Setup Utility
	Press F9 in the Setup Utility to return the Setup Utility settings (excluding the pass-
	words) to the default values. Start the Setup Utility and make the settings again.
After adding or changing	Turn off the computer and remove the RAM module, then confirm whether the RAM
the RAM module, the power	module has compliant to specification. When the RAM module has conformed to specifi-
is turned on but nothing is	cation, install it again.
displayed on the screen.
You have forgotten the pass-	Supervisor Password or User Password: Contact your technical support office.
word.	Administrator password:
	If you have another account with Administrator authority, log-on with it, then delete the
	password for the problem account.
	If you have a password reset disk, click [Reset password] displayed after the pass-
	word input error, then follow the on-screen instructions to set a new password.
	If you have a password reset disk, you can reset the administrator password. Set the
	disk and enter any wrong password, then follow the on-screen instructions and set a
	new password.
If you cannot do either of the above, you will need to reinstall ( page 26) and setup Win-
dows.
“Remove disks or other	A floppy disk is in the floppy disk drive and it does not contain system startup informa-
media. Press any key to	tion. Remove the floppy disk and press any key.
restart” or a similar message	This message may appear with some devices connected to the USB port. Remove the
appears.	device or set [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup
	Utility.
	If the problem persists after removing the disk, it may be a hard disk failure. Perform the
	reinstallation and return the hard disk to its condition at the time of purchase ( page 26).
	If the problem persists even after the reinstallation, contact your technical support office.
The date and time are incor-	Make the correct settings.
rect.			Click	(Start) - [Control Panel] - [Clock, Language, and Region] - [Date
			and Time].
			Click [start] - [Control Panel] - [Date, Time, Language, and Regional
			Options] - [Date and Time].
	If the problem persists, the internal clock battery may need to be replaced. Contact your
	technical support office.
	When the computer is connected to LAN, check the date and time of the server.
	The 2100 A.D. or later year will not be correctly recognized on this computer.

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