Reference
35
VQT3B58

This unit does not recognize the USB

connection correctly.

¾
If USB device is connec ted to this unit while pl aying a
disc or in a video commun ication the connection w ill not
be recognized. Press [HOME] an d reconnect USB
device.
¾
[BDT310] [BDT215] [BDT210] : USB memory and USB HDD
are not recognized via the rear USB port of this unit.
¾
Disconnect and reconnect the USB cable. If it still does
not recognize the connection, turn the power of this unit
off and on again.
¾
USB devices connected using a USB extension cable
other than the supplied with the Wireless LAN Adaptor
DY-WL10 (optional) [BDT110] or a USB hub may not be
recognized by this unit.
¾
If you connect USB HDD to this uni t , use U SB ext ens io n
cable that is supplied with the HDD.
¾
If two USB memory and USB HDD are connected
simultaneously, they will not be recognized by this un it.

The images from this unit do not appear on

the television.

Picture is distorted.

¾
An incorrect resolution is s elected in “HDMI Resolution”.
Reset the setting as follows:
1While the unit is on, press and ho ld [OK], [B] and [Y] on
the remote control at the same t ime for more than
5s econds.
– “00 RET” is displayed on the unit’s display.
2Repeatedly press [1] (right) on the remote control or
[POWER Í/I] on the unit until “04 PRG” is displayed on
the unit’s display.
3Press and hold [OK] on the remote co nt rol or [<OPEN/
CLOSE] on the unit for at least 3 seconds.
Set the item again. (31)
– When Dolby Digital Plus, Dolby TrueHD, and DTS-HD
audio are not output in bitstream, se le ct “Yes” in “Restore
Default Settings” and make p roper settings. (33)
¾
When “3D BD-Video Playback” in the Setup menu is set
to “Automatic”, images m ay not be output depending o n
the connection method. After removing the disc from this
unit, select “Set before play” in the Setup menu, and
select “2D Playback” in the setup screen displayed
when playing 3D discs. (29)

Video is not output.

¾
[BDT310] [BDT215] [BDT210] : Set “High Clarity Sound” in
the Playback menu to “Off” to use t he VIDEO OUT
terminal. (28)
¾
[BDT310] : Video from the HDMI AV OUT SUB term inal is
not output when the “HDMI(SUB ) Output Mode” is set to
“V.OFF”. (31)

Video is not output in high -definition.

¾
Confirm that “HDMI Resolution” in the Setup menu is set
properly. (31)

3D video is not output.

¾
Is there a non-3D com patible amplifier/receiver
connected between this unit and a TV? (9)
¾
[BDT310] : If there is a non-3D compat ible amplifier/
receiver connected to the HDMI AV OUT SU B terminal,
set the “HDMI(SUB) Output Mode” to “V.OFF”. (9)
¾
Are the settings on this unit and th e TV correct? (20)
¾
Is the amplifier/receiver that is connected between this
unit and TV on?

3D video is not output correctly as 2D.

¾
Select “Set before play” in the Setup menu, and select
“2D Playback” in the setup scree n displayed when
playing 3D discs. (29 )
¾
Discs that have recorded titles with Side by side
(2screen structure) and that can be enjoyed in 3D are
played back in accordance wit h the settings of the TV.

No subtitles.

¾
When progressive output is on, closed caption s/su bti tles
cannot be displayed.

The subtitles overlap closed captions

recorded on discs.

¾
Turn off the subtitles or turn off the closed caption
setting on the TV. (27)

A black band is displayed around the edge

of the screen.

The aspect ratio of the screen is abnormal.

¾
Confirm the “TV Aspect” is set pro perly. (31)
¾
Adjust the aspect setting on the television.

Cannot switch audio.

¾
When connecting an amplifier/receiver using an
OPTICAL terminal or an HDMI terminal, you ca nnot
switch the audio if “Digital Audio Output” is set to
“Bitstream”. Set “Digital Audio Output” to “PCM”. (30)

Cannot hear the desired audio type.

¾
Check the connections a nd the “Digital Audio O utput”
settings. (9, 30)
¾
To output audio from a device connected with an HDMI
cable, set “HDMI Audio Output ” to “On” in the Setup
menu. (32)
¾
[BDT310] : When connecting this unit to a TV vi a an
HDMI AV OUT MAIN and to an amplifier/rece iv er vi a an
HDMI AV OUT SUB, set “HDMI(SUB) Output Mode ” to
“V.OFF”. (9)

There is no sound coming out f rom the TV.

[BDT310]
¾
Audio may not output from the TV when the amplifier/
receiver is connected to the HDM I AV OUT SUB, and
“HDMI(SUB) Output Mode” (31) is se t to “V.OFF”. In
such a case, output audio from t he amplifier/receiver. To
output audio from the TV, set the “HDMI(SUB) O utput
Mode” to “Normal��.
Picture
Audio
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