Troubleshooting Guide

Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem:

In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site (http://www.panasonic.com).

In Canada, contact the Panasonic Canada Inc. Customer Care Centre at

1-800-561-5505, web site (www.panasonic.ca), or an authorized Servicentre closest to you.

Reference pages are shown as black circled numbers :.

Problem

Solution

No power.

Check connections to the AC adaptor or battery pack.

 

: ;

 

Release the hold mode. ?

 

Confirm the battery charge on the unit’s display. ;

 

You cannot turn on the unit with the remote control if the

 

unit is powered by the battery pack.

Unit turns off

The unit turns off after it has been stopped for about

automatically.

15 minutes (5 minutes when using the battery pack) to

 

conserve power. Turn the unit on again. >

Cannot charge

The battery pack can only be recharged when the unit is

battery pack or the

off. ; >

[CHG] indicator fails

The charging time increases if the battery pack is warm

to light.

and charging may not be possible under some

 

 

circumstances. Wait for the battery pack to cool off.

 

Check connection to the AC adaptor. :

Unit doesn’t work

The battery pack has protection circuitry that activates if

when powered by the

the pack becomes too hot or too cold. The battery pack

battery pack.

will not work if this occurs. Use the unit at about 20 oC

 

(68 oF). 7

No response when

Some discs prohibit certain operations. 8

buttons are pressed.

Release the hold mode. ?

 

 

If there is no response at all, the unit may have been

 

affected by lightning or static electricity. Try turning the

 

unit off and on again. Alternatively, turn the unit off,

 

disconnect the power source (AC or battery pack)

 

reconnect the power and turn the unit on again.

Play fails to start or

Condensation may have formed in the unit. Wait an hour

stops soon after

for it to clear.

starting.

This unit cannot play discs other than those specified. 8

 

 

Wipe the disc clean. 9

 

Ensure the disc is inserted correctly. >

 

Check the ratings setting. O

For Your Reference

39

RQT6077

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Panasonic DVD-LV57 Troubleshooting Guide, Reference pages are shown as black circled numbers, Problem Solution