Troubleshooting
Investigate the“Problem”and follow appropriate the“Cause and Remedy”below.
If the problem still exists after following the remedy, contact an authorized service center.
Problem |
| Cause and Remedy |
|
|
|
The unit stops during operation.
It is not possible to recline the unit. The leg rest cannot be raised or lowered.
(All the displays and buttons on the controller will flash and then turn off.)
The massage heads do not come up to the shoulder or neck.
The height of the left and right massage heads is different.“Heat”massage heads do not get warm.
The“Foot Heat”does not get warm.
The“Heat”massage heads or “Foot Heat”do not cool down even after being turned off.
Reclining does not take place even though a massage is started in automatic course.
(The seat does not automatically recline.)The backrest does not return to the upright position.
For safety purposes, operation may stop when
excessive force is applied to the unit.
Turn off the power switch, wait 10 seconds and then switch it back on for operation.
If the unit encounters an obstacle or if excessive force is exerted on it
during operation, in the interests of safety the unit will come to a stop.
When all displays and buttons are flashing and the backrest or the leg rest has stopped, turn off the power of the unit once, turn“on”the power again after approximately 10 seconds, and then operate the unit.
If your head does not contact the pillow or your back does not contact the backrest, the shoulder position may be detected as lower than the actual position during the body scanning. Sit on the seat in the deepest position and put your head on the pillow, and then repeat the operations again from the start. See page EN26.
An alternating tapping method is employed, which means that this phenomenon
will naturally occur. There is nothing wrong with the unit. | See page EN54. |
●
is set to Off.
●Sense of warmth from the massage heads differs depending on your body shape, the massage body part, massage action, clothing, and room temperature.
●
is set to Off.
●The“Foot Heat”warms the toe portion of the cloth.
Sense of warmth from the“Heat”(heater) section differs depending on your body shape, the massage body part, massage action, clothing, and room temperature.
Raise the leg/sole massage section during use so that soles of your feet touch this section to feel the heat from the heater section. You can also place a blanket over your knees and lower legs to feel even warmer.
●Because of the structure of the heater, the“Heat”massage heads will feel warm for a while after heating due to the residual heat.
●Continuing to massage the same area even after turning off the“Heat” massage heads and the“Foot Heat”switch may increase the temperature felt.
Automatic reclining will not activate when the backrest is reclined to flat position more than massage position and leg rest is in upper
position. | See page EN55. |
If the unit is stopped by automatic 
, it will not return automatically.
(To return from the reclined position to the original position, press 
twice.)
Q&A/Important
Notes
