Before requesting help
PROBLEM | CAUSE & REMEDY |
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|
The unit does not print. | ¡The power cord or interface cable is not connected. Check the |
| connection. |
| ¡The printer mode is turned off. Press (PRINTER) to turn the |
| printer mode on. |
| ¡The unit is not |
| (ON\LINE). |
| ¡The interface cable is not connected or the incorrect interface |
| cable is used. Confirm the connection and the interface cable |
| (see page 6). |
| ¡Recording paper is not loaded properly. Reload. |
| ¡The computer is not set up correctly. Confirm the computer. |
| ¡The print cartridge is not installed properly or runs out of ink. |
| Install properly or replace. |
|
|
The unit automatically turns off the | ¡This may be caused by the parallel cable due to different |
printer mode even though the | connecting specifications. In this case, set the printer |
connected computer is turned on. | function to off (see page 56 in the operating instructions for a |
| fax) or try a |
|
|
Paper loading problems
PROBLEM | CAUSE & REMEDY |
|
|
Paper does not load into the unit. | ¡The paper selection lever is not set to the correct position. Set |
| to the correct position. |
| ¡When manually feeding paper, the unit is not |
| paper is not inserted correctly. Press (ON\LINE) or reload the |
| paper. |
|
|
Multiple sheets feed into the unit. | ¡The paper is sticking together. Fan the paper, then reload. |
| ¡The paper selection lever is not set to the back position. Set |
| lever. |
| ¡Too much paper is loaded in the sheet feeder. Remove some |
| sheets of paper. |
| ¡Different paper types are loaded in the sheet feeder. Load only |
| one paper type. |
|
|
Paper is loaded skewed. (Printing is | ¡The paper is not loaded properly. Reload. |
skewed.) |
|
|
|
Envelopes are not loaded. | ¡The paper selection lever is not set to the front. Set lever. |
| ¡The envelopes are not loaded properly. Reload. |
| ¡In your printer driver or your software application or on the unit’s |
| control panel, envelope mode is not set up. Set up envelope |
| mode. |
|
|
Paper is not ejected after printing. | ¡To eject the paper, press (ON\LINE) to set the unit |
| press and hold (FF) for one second. |
Paper is ejected but any images are | ¡The unit fed paper slightly when the paper was loaded. |
not printed. | Do not load paper deeply into the unit. |
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