Before requesting help

PROBLEM

CAUSE & REMEDY

 

 

The unit does not print.

¡The power cord or interface cable is not connected. Check the

 

connection.

 

¡The printer mode is turned off. Press (PRINTER) to turn the

 

printer mode on.

 

¡The unit is not on-line (the ON LINE light is off). Press

 

(ON\LINE).

 

¡The interface cable is not connected or the incorrect interface

 

cable is used. Confirm the connection and the interface cable

 

(see page 6).

 

¡Recording paper is not loaded properly. Reload.

 

¡The computer is not set up correctly. Confirm the computer.

 

¡The print cartridge is not installed properly or runs out of ink.

 

Install properly or replace.

 

 

The unit automatically turns off the

¡This may be caused by the parallel cable due to different

printer mode even though the

connecting specifications. In this case, set the printer time-out

connected computer is turned on.

function to off (see page 56 in the operating instructions for a

 

fax) or try a bi-directional parallel cable.

 

 

Paper loading problems

PROBLEM

CAUSE & REMEDY

 

 

Paper does not load into the unit.

¡The paper selection lever is not set to the correct position. Set

 

to the correct position.

 

¡When manually feeding paper, the unit is not on-line or the

 

paper is not inserted correctly. Press (ON\LINE) or reload the

 

paper.

 

 

Multiple sheets feed into the unit.

¡The paper is sticking together. Fan the paper, then reload.

 

¡The paper selection lever is not set to the back position. Set

 

lever.

 

¡Too much paper is loaded in the sheet feeder. Remove some

 

sheets of paper.

 

¡Different paper types are loaded in the sheet feeder. Load only

 

one paper type.

 

 

Paper is loaded skewed. (Printing is

¡The paper is not loaded properly. Reload.

skewed.)

 

 

 

Envelopes are not loaded.

¡The paper selection lever is not set to the front. Set lever.

 

¡The envelopes are not loaded properly. Reload.

 

¡In your printer driver or your software application or on the unit’s

 

control panel, envelope mode is not set up. Set up envelope

 

mode.

 

 

Paper is not ejected after printing.

¡To eject the paper, press (ON\LINE) to set the unit off-line, then

 

press and hold (FF) for one second.

Paper is ejected but any images are

¡The unit fed paper slightly when the paper was loaded.

not printed.

Do not load paper deeply into the unit.

 

 

and Troubleshooting Care Routine

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