Before Requesting Help

If you experience any problems with the normal use of your apparatus, you should unplug it from the telephone outlet and connect a known working telephone in its place. If the known working telephone still has problems, then please contact the customer service department of your telephone company.

If it operates correctly, then the problem is likely to be a fault in your apparatus.

In this case, contact your supplier for advice. Your telephone company may charge you if they attend a service call that is not due to an apparatus supplied by them.

Turn the power OFF then ON (Handset)/Disconnect then connect the AC adaptor (Base Unit).

 

Problem

Possible cause

Solution

Page

The unit does not work.

Batteries not installed

Re-install batteries

p.10

 

 

properly.

properly.

 

 

 

AC adaptor of base unit

Disconnect and then

 

 

 

not connected properly.

connect AC adaptor.

 

 

 

 

 

Display is blank.

Handset not turned on.

Turn on power.

p.12

 

 

 

 

Display is blank even

Battery low.

Recharge batteries more

p.10

if the unit is charged.

 

than about 15 minutes.

 

 

 

 

 

Handset will not turn on.

Batteries not inserted.

Insert the 2 rechargeable

p.10

 

 

 

batteries supplied.

 

 

 

Batteries not charged.

Place handset on base

 

 

 

 

and connect AC adaptor

 

 

 

 

to base and AC outlet

 

 

 

 

(full charge period 7 hrs).

 

 

 

 

 

Battery charge icon not

Dirty charge contacts.

Clean charge/battery

p.11

counting up.

 

contacts and retry

 

 

 

 

charge.

 

 

 

Base not powered up.

Connect AC adaptor to

p.10

 

 

 

base unit and AC outlet.

 

icon flashes.

Handset not registered to

Register handset to

p.51

 

 

base.

base.

 

 

 

Handset out of range of

Move handset closer to

 

 

 

base.

base.

 

 

 

No power into base unit.

Connect AC adaptor to

p.10

 

 

 

base unit and AC outlet.

 

 

 

 

 

Handset busy tone heard

Handset out of range of

Move handset closer to

 

when

is pressed.

base.

base.

 

 

 

Another handset in use.

Wait for the other user to

 

 

 

 

complete call.

 

 

 

 

 

No dial tone.

Telephone line not

Insert telephone line cord

p.10

 

 

connected.

to network.

 

 

 

 

Turn power OFF then

p.12

 

 

 

ON.

 

 

 

 

 

 

Useful Information

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Panasonic KX-TCD510NZ operating instructions Before Requesting Help