Hybrid IP-PBX, Model No. KX-TDA15 | Panasonic instruction

Hybrid IP-PBX

User Manual

Model No. KX-TDA15

Thank you for purchasing a Panasonic Hybrid IP-PBX.

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PSMPR Software File Version 4.0000 or later

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Panasonic user manual Hybrid IP-PBX, Model No. KX-TDA15, Psmpr Software File Version 4.0000 or later

Contents

Model No. KX-TDA15 Hybrid IP-PBXPsmpr Software File Version 4.0000 or later Wireless System Built-in Simplified Voice Message This Manual Important Notice Important Information Safety InstructionsPage TAM For business users in the European Union For Future Reference Table of Contents Control Features 162 Administrative Features 143Troubleshooting 200 Utilising the Call Centre 125 203 Feature Number Table214 Revision History 218 Section Operation Before Operating the Telephones Feature NumbersBefore Operating the Telephones What Kind of Telephone Can Be Used? Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Restrictions ExamplesIcon Descriptions Fixed Buttons When You Use a Panasonic Proprietary Telephone Auto ANS Auto Answer/MUTE Soft Buttons Call Forwarding FWD/Do Not Disturb Conf ConferenceDND Programmable Feature PF Navigator Key/Jog Dial/Volume KeyButtons Feature Customised Buttons Buttons Feature CTI Hints How to Follow the StepsFor quick operation Hands-free Operation Hybrid IP-PBX Connection Example Basic Calling Making CallsCalling Another Extension To call an extension Intercom Call To call an operator Operator Call Calling an Outside PartyOutside Phone no To select the specified outside line Making a Call to a Private Network TIE Line AccessTo call Call Charge Reference To call with one touch Using an Account Code Account Code EntryAccount code Enter account code Customising the Buttons Create or edit an Account button With a One-touch Button One-touch Dialling Easy DiallingTo store a phone number To a Preset Number by Going Off-hook Hot Line Using Numbers Stored in the PBX System Speed DiallingTo dial Desired Phone no To set/cancel Using a Preprogrammed Number Quick DiallingQuick dialling no Dial quick dialling Redialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial Reserving a Busy Line Automatic Callback Busy When the Dialled Line is Busy or There is No AnswerTo set for both extension and outside line To answer the callback ringing from an idle extension To answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy Cancel Sending a Call Waiting Notification Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indicationPress Message To clear message waiting indications left on your extension To call back To join an intercom call Joining an Existing Call Executive Busy OverrideTo join an outside call Monitoring Another Extension Call Monitor To an Extension Refusing the Call DND OverrideTo monitor Press Transfer To access Accessing the Isdn Service Isdn Service AccessOutside line To change the method Alternating the Calling Method Alternate Calling-Ring/ Voice To call Walking COS Calling without RestrictionsTo call with a verification code Verification Code Entry Extension PIN To call an extension Calling through DisaDial Disa Enter Dial your extension number To retry To call an outside party Making Calls Through Disa From another extensionYour Extension no Answering Calls Receiving Calls Red on Set Answering Hands-free Hands-free Answerback Answering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup720 While hearing a tone Through an external speaker To answer Using the ANSWER/RELEASE ButtonTo transfer a call To talk to a waiting caller To end a conversation To request Mcid Recall/hookswitchPress Transfer or Transferring a Call Call Transfer During a ConversationTransferring to an Extension in the PBX To transfer Press Recall/hookswitch Seize outside line Transferring to an Outside Party Using the PBX ServiceTo transfer with one touch One-touch Transfer Press Transfer Seize outside line Press ISDN-Hold Dial phone number Hookswitch Customising the Buttons Create or edit an ISDN-Hold button Holding Holding a CallTo hold Call Hold To retrieve a call Call Hold Retrieve Hold Mode Change PT onlyHeld line no Flashing green slowly Your held call To set Holding in a System Parking Zone Call ParkParking zone no. Specified Parking zone no To retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting Hookswitch Extension numberPress Recall Dial the other partys To leave the conversation and then let the two parties talk Answering Call Waiting in the PBX Answering Call WaitingTo hold the current call and then talk to the new party Press CO, ICD Group or Intercom Press CO , ICD Group To hold the second call and then talk to the original partyOr Intercom Default To return to the original party, repeat the operation Answering Call Waiting from the Telephone CompanyPress FLASH/RECALL Press Transfer Adding Other Parties during a Conversation Conference Multiple Party ConversationTo establish a conference call Or Transfer Press Recall Dial desired To add four or more parties to a conference Press Recall/hookswitchTo add another party on hold to a conference Desired To leave a conference Leaving a Conference Unattended ConferencePress FLASH/RECALL To return while others are talking Leaving a Conference Leaving Three-party ConferenceTo complete a conversation To leave a conference involving two outside parties Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Tone Enter Flashing red Mute Mute Press SP-PHONE If parts of the conversation cannot be heard To talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD Enter required To set from another extensionThen outside phone number Outside Calls Follow Me Flashing red slowly DND mode To set the timer for No Answer and Busy/No AnswerTime ICD Group Extension no When in FWD/DND Setting Mode When in FWD/DND Cycle Switch Mode To switch FWD/DND status for outside calls FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for intercom calls Virtual PS To set and clear FWD/DND for outside/intercom calls FWD/DND button To set ringing To cancel ringing When you do not answer Call Forwarding No Reply Cfnr To cancelUnconditional Call Forwarding Unconditional CFU Your MSN To confirm the condition Operation No Using Voice Messaging Built-in Simplified Voice Message SVM To record Recording a Normal Greeting MessageTo play back To clear Recording a Greeting Message for Each Time Mode Enter Time mode Enter required number Redirecting Your Calls to Your Message BoxEnter floating extension Leaving Voice Messages To listen to voice messages Listening to Voice Messages Left by CallersTo clear the voice message that you are listening to Another extension Enter desired extension number To leave a voice message directly in the message boxTo play back your greeting message and record a voice Message in your own message box To clear voice messages from the SVM Log To listen to voice messages while your display is lockedYour Extension PIN Enter extension PIN Desired phone no Accessing Your Message Box from an Outside TelephoneOff-hook Dial desired phone Number of a destination Enter extension PIN for Desired extension no PT/SLT/PS 750 Message no Message Example Before Leaving Your Desk To unlock To lockTo make an outside call while your extension is locked Before Leaving Your Desk Paging Making/Answering an AnnouncementGroup Paging Paging and then Transferring a Call Making/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement721 Setting the Alarm Timed Reminder Setting the Telephone According to Your NeedsHour/minute 760 To confirm To stop or answer the ringbackPress Transfer several times Red on FWD mode Flashing red slowly DND mode Refusing Incoming Calls Do Not Disturb DNDDo Not Disturb DND Off-hook Enter To switch the FWD/DND status for outside calls Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for intercom calls To set and clear FWD/DND for outside/intercom calls To set/cancel for outside calls Automatic Call Waiting To set/cancel for intercom calls Manual Call WaitingCall Waiting Tone Whisper Ohca Clip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 Turning on the Background Music BGM To select and set/cancel751 730 Green on Lunch mode Flashing green Break mode Checking the Time Service StatusFlashing red Holiday mode Press Transfer or Time Service Day/Night/Lunch/Break DPT Some wired telephones are prohibited from using this feature Disable No call Features Default SettingDisable No tone Off To set Log-in/Log-out Utilising the Call CentreICD Group Press Log-in/Log-out To enter/leave Not Ready modePress Log-in/Log-out of a specified group 735 Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History 739 Enter ICD Group To clear Call Log History To change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue Redirection If a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone If an External Relay is Connected To switch on the relayRelay no Enter relay number To answer a sensor call If an External Sensor is Connected If a Host PBX is Connected Accessing External Services External Feature Access EFAPress FLASH/RECALL or EFA Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox To listen to messages To transfer a call to a mailboxPress Voice Mail Transfer Extension number Screening Calls Live Call Screening LCS To cancel Live Call ScreeningBefore operating To set Live Call Screening Flashing green slowly Monitoring Operation Flowchart To record into your mailbox Two-way Record Recording a ConversationTo record into another mailbox Two-way Transfer Customising Your Phone Check-in Administrative FeaturesTo check Red on Check-in To check out Check-outPress Check-out 24 H* hour/minute 12 H * hour/minute Display shows Timed Reminder Tone Information 761 0300 727 After Moving to a New Location in the Office Using the Call Log Using a Display Proprietary TelephoneCalling with the Incoming Call Log To confirm the log information with the Call Log button To store the callers information in personal speed dialling To clear the log informationPress Call Log , or Up or Down Press Transfer Press Call Log , or Up or Down To call with the Redial button Calling with the Outgoing Call LogUntil desired number When the desired party is displayed Calling with the Directory Using the DirectoriesTo select and call Desired directory Until desired To store a Personal Speed Dialling Directory item Storing Names and Numbers Entering Characters Standard mode Option mode Option mode for CE model Option mode for GR model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to Using a Display Proprietary Telephone Section Manager Operation Changing the Settings of Other Extensions Control FeaturesExtension Control To lock/unlock other extensions Remote Extension Dial Lock To change the time mode Day/Night/Lunch/Break Time Service Mode ControlTo select the time service switching mode Automatic/Manual Press Time Service Red on Manual Customising Your Phone Press Toll Restriction Restriction Level Control Dial Tone TransferCall Barring To select and start/stop the background music Turning on the External Background Music BGM OGM floating Recording Outgoing Messages OGMEnter OGM floating To clear the message To record from an external BGM MOH port Another PBX Extension no Releasing Network Direct Station Selection Ndss MonitorDial another PBX extension Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming799 Extension PIN Stored Extension PIN Setting Features Settings on the Programming ModeProgramming Selection & Parameter Input Little Dark CLIP/COLP An outside call Intercom When multiple calls arriveLongest ringing line Ringing Tone Call No-Stop recording No-DisableNo OFF No call OFF No-Headset off No-AllowYes-On Max digits + Max digits + To unlockNo-Normal Any Flexible CO buttons can be modified ORname To store the names and numbers in personal speed diallingPress Program or Pause Enter personal speed To edit the names and numbers of personal speed diallingPress Left or Right Clearing Features Or Pause Or Store Programmable Buttons Programming Input Customising the ButtonsOr Pause DSS or PF Programming input . or Store DSS PF CTI Tone type no To exit at any time, lift the handsetTo continue Enter tone type To clear the button Programming Information Manager Programming Manager Programming Or Pause Password ProgrammingChanging Call Charges and Extension Control Or Pause Input Manager Programming Customising Your System System Programming System PasswordList Programming is shown below. Programme number Secret Fixed Buttons Function T7600/IP-PT T7200/T7400/T7500 To exit the programming mode at any time, lift the handset Procedure Date & Time System Programming12-hour Format 24-hour Format To confirm your entry after storing data System Speed Dialling NumberPhone no Enter phone Press ENTER. Press END Speed dialling Number Extension Number System Speed Dialling NameName Extension no Name Extension Name Section Appendix Troubleshooting TroubleshootingTroubleshooting Toll restriction is activated Cannot remember the feature numbersAn account code is required Dialling Other party has set Data Line Security Forgot the passwordBackground music started suddenly Do not want to display a number which Feature Number Table Feature Number Table 204 Feature Number Table Feature Number Table + # Ohca Colr 210 OGM + extension PIN + # + same extension PIN + # Feature While dialling or talking Feature While busy, DND or call tone is heard Default What is This Tone? What is This Tone?When going off-hook While on-hook Busy Tone When you make calls When setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a conference Changed Contents New ContentsRevision History Psmpr Software File Version Psmpr Software File Version Psmpr Software File Version Index Index 174 CTI Button 216 163 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan