During a Conversation, To transfer | Panasonic KX-TDA15 manual

1.4 During a Conversation

1.4During a Conversation

1.4.1Transferring a Call (Call Transfer)

–Transferring to an Extension in the PBX

–Transferring to an Outside Party Using the PBX Service

–Transferring a Call Using the ISDN Service (Call Transfer [CT]—by ISDN)

• You can transfer a held call without talking, and go on-hook even if the transferred party does not answer the call.

If a transferred call is not answered within a specified time, it will ring at a preprogrammed extension, if set, or at your extension again. If you are off-hook at that time, you will hear an alarm tone. If an outside call is not answered within a specified time, it is automatically disconnected.

Transferring to an Extension in the PBX

To transfer

PT/PS

During a conversation

	(DSS)
TRANSFER	OR
	C.Tone
	extension no.
Press TRANSFER.	Press DSS or dial
	extension number.

Talk.On-hook.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

SLT

During a conversation

OR

extension no.

C.Tone

Press Recall/	Dial extension number.
hookswitch.

Talk.On-hook.

You do not have to inform the destination extension about where the call has been transferred from. This can be disregarded.

•When you are not at your desk or not in the office and receive a forwarded outside call, for example on your cellular phone, it is possible to transfer the call to an extension in the PBX by pressing # + desired extension number (if enabled through system programming).

User Manual

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Panasonic KX-TDA15 During a Conversation, Transferring a Call Call Transfer, Transferring to an Extension in the PBX

Contents

Model No. KX-TDA15 Hybrid IP-PBXPsmpr Software File Version 4.0000 or later Wireless System Built-in Simplified Voice Message This Manual Important Notice Important Information Safety InstructionsPage TAM For business users in the European Union For Future Reference Table of Contents Utilising the Call Centre 125 Administrative Features 143Control Features 162 Troubleshooting 200 Revision History 218 Feature Number Table203 214 Section Operation What Kind of Telephone Can Be Used? Feature NumbersBefore Operating the Telephones Before Operating the Telephones Tone Using a Navigator Key/Jog Dial/Volume KeyDisplay Restrictions ExamplesIcon Descriptions Fixed Buttons When You Use a Panasonic Proprietary Telephone Auto ANS Auto Answer/MUTE Soft Buttons Call Forwarding FWD/Do Not Disturb Conf ConferenceDND Customised Buttons Navigator Key/Jog Dial/Volume KeyProgrammable Feature PF Buttons Feature Buttons Feature CTI Hands-free Operation How to Follow the StepsHints For quick operation Hybrid IP-PBX Connection Example To call an extension Intercom Call Making CallsBasic Calling Calling Another Extension To call an operator Operator Call Calling an Outside PartyOutside Phone no Call Charge Reference Making a Call to a Private Network TIE Line AccessTo select the specified outside line To call Enter account code Using an Account Code Account Code EntryTo call with one touch Account code Customising the Buttons Create or edit an Account button With a One-touch Button One-touch Dialling Easy DiallingTo store a phone number Desired Phone no Using Numbers Stored in the PBX System Speed DiallingTo a Preset Number by Going Off-hook Hot Line To dial Dial quick dialling Using a Preprogrammed Number Quick DiallingTo set/cancel Quick dialling no Redialling the Last Number You Dialled Last Number Redial RedialAutomatic Redial To answer the callback ringing from an idle extension When the Dialled Line is Busy or There is No AnswerReserving a Busy Line Automatic Callback Busy To set for both extension and outside line To answer the callback ringing from an idle outside line To cancel callback ringing Automatic Callback Busy Cancel Sending a Call Waiting Notification Call Waiting To cancel Ccbs CancelTo answer while hearing a callback ringing For a caller To leave a message waiting indication To leave/cancel a message waiting indicationPress Message To clear message waiting indications left on your extension To call back To join an intercom call Joining an Existing Call Executive Busy OverrideTo join an outside call Press Transfer To an Extension Refusing the Call DND OverrideMonitoring Another Extension Call Monitor To monitor To access Accessing the Isdn Service Isdn Service AccessOutside line To change the method Alternating the Calling Method Alternate Calling-Ring/ Voice Extension PIN Calling without RestrictionsTo call Walking COS To call with a verification code Verification Code Entry Enter Dial your extension number Calling through DisaTo call an extension Dial Disa To retry To call an outside party Making Calls Extension no From another extensionThrough Disa Your Answering Calls Receiving Calls Red on Set Answering Hands-free Hands-free Answerback Answering a Call from Another Telephone Call Pickup Answering a Call Ringing at Another Telephone Call Pickup720 While hearing a tone Through an external speaker To talk to a waiting caller Using the ANSWER/RELEASE ButtonTo answer To transfer a call To end a conversation To request Mcid Recall/hookswitchPress Transfer or To transfer During a ConversationTransferring a Call Call Transfer Transferring to an Extension in the PBX Press Transfer Seize outside line Transferring to an Outside Party Using the PBX ServicePress Recall/hookswitch Seize outside line To transfer with one touch One-touch Transfer Press ISDN-Hold Dial phone number Hookswitch Customising the Buttons Create or edit an ISDN-Hold button Holding Holding a CallTo hold Call Hold Flashing green slowly Your held call Hold Mode Change PT onlyTo retrieve a call Call Hold Retrieve Held line no Parking zone no Holding in a System Parking Zone Call ParkTo set Parking zone no. Specified To retrieve Call Park Retrieve Talking to Two Parties Alternately Call Splitting Hookswitch Extension numberPress Recall Dial the other partys To leave the conversation and then let the two parties talk Press CO, ICD Group or Intercom Answering Call WaitingAnswering Call Waiting in the PBX To hold the current call and then talk to the new party Press CO , ICD Group To hold the second call and then talk to the original partyOr Intercom Default To return to the original party, repeat the operation Answering Call Waiting from the Telephone CompanyPress FLASH/RECALL Press Transfer Adding Other Parties during a Conversation Conference Multiple Party ConversationTo establish a conference call Or Transfer Press Recall Dial desired Desired Press Recall/hookswitchTo add four or more parties to a conference To add another party on hold to a conference To leave a conference Leaving a Conference Unattended ConferencePress FLASH/RECALL To return while others are talking Leaving a Conference Leaving Three-party ConferenceTo complete a conversation To leave a conference involving two outside parties Letting a Third Party Join Your Call Privacy Release Press ISDN-Hold Dial desired phone Tone Enter Flashing red Mute Mute Press SP-PHONE If parts of the conversation cannot be heard To talk using the headset Using the Headset Headset OperationTo use the handset during a conversation using the headset Customising Your Phone Forwarding Calls Before Leaving Your DeskForwarding Your Calls Call Forwarding FWD Outside Calls Follow Me To set from another extensionEnter required Then outside phone number ICD Group Extension no To set the timer for No Answer and Busy/No AnswerFlashing red slowly DND mode Time When in FWD/DND Setting Mode When in FWD/DND Cycle Switch Mode Virtual PS FWD/DND Settings Using Fixed FWD/DND ButtonTo switch FWD/DND status for outside calls To switch FWD/DND status for intercom calls To set and clear FWD/DND for outside/intercom calls FWD/DND button To set ringing To cancel ringing Your MSN To cancelWhen you do not answer Call Forwarding No Reply Cfnr Unconditional Call Forwarding Unconditional CFU To confirm the condition Operation No Using Voice Messaging Built-in Simplified Voice Message SVM To record Recording a Normal Greeting MessageTo play back To clear Recording a Greeting Message for Each Time Mode Enter Time mode Enter required number Redirecting Your Calls to Your Message BoxEnter floating extension Leaving Voice Messages To listen to voice messages Listening to Voice Messages Left by CallersTo clear the voice message that you are listening to Message in your own message box To leave a voice message directly in the message boxAnother extension Enter desired extension number To play back your greeting message and record a voice Enter extension PIN To listen to voice messages while your display is lockedTo clear voice messages from the SVM Log Your Extension PIN Enter extension PIN for Accessing Your Message Box from an Outside TelephoneDesired phone no Off-hook Dial desired phone Number of a destination Desired extension no PT/SLT/PS 750 Message no Message Example Before Leaving Your Desk To unlock To lockTo make an outside call while your extension is locked Before Leaving Your Desk Paging and then Transferring a Call Making/Answering an AnnouncementPaging Group Paging Making/Answering an Announcement To allow/deny a paging announcement Paging Deny Answering/Denying a Paging Announcement721 760 Setting the Telephone According to Your NeedsSetting the Alarm Timed Reminder Hour/minute To confirm To stop or answer the ringbackPress Transfer several times Off-hook Enter Refusing Incoming Calls Do Not Disturb DNDRed on FWD mode Flashing red slowly DND mode Do Not Disturb DND To switch the FWD/DND status for outside calls Switching FWD/DND Status Using Fixed FWD/DND ButtonTo switch the FWD/DND status for intercom calls To set and clear FWD/DND for outside/intercom calls Whisper Ohca To set/cancel for intercom calls Manual Call WaitingTo set/cancel for outside calls Automatic Call Waiting Call Waiting Tone Clip To show/prevent Show Prevent Tone Off-hook Enter 7 Enter 0 to show 733 Turning on the Background Music BGM To select and set/cancel751 730 Press Transfer or Time Service Day/Night/Lunch/Break Checking the Time Service StatusGreen on Lunch mode Flashing green Break mode Flashing red Holiday mode DPT Some wired telephones are prohibited from using this feature Off Features Default SettingDisable No call Disable No tone To set Log-in/Log-out Utilising the Call CentreICD Group 735 To enter/leave Not Ready modePress Log-in/Log-out Press Log-in/Log-out of a specified group Flashing red Wrap-up mode Queuing Monitor Monitoring the Status of Waiting CallsCall Log History 739 Enter ICD Group To clear Call Log History To change the Log-in /Log-out mode To forward the waiting call Forwarding a Waiting Call Manual Queue Redirection If a Doorphone/Door Opener is Connected Using User-supplied EquipmentDoorphone Call From a specified extension Opening a Door Door OpenFrom any extension while talking to the doorphone Enter relay number To switch on the relayIf an External Relay is Connected Relay no To answer a sensor call If an External Sensor is Connected If a Host PBX is Connected Accessing External Services External Feature Access EFAPress FLASH/RECALL or EFA Call Forwarding to Voice Mail Voice Mail Integration If a Voice Processing System is ConnectedTo forward your calls to your mailbox Transfer Extension number To transfer a call to a mailboxTo listen to messages Press Voice Mail To set Live Call Screening To cancel Live Call ScreeningScreening Calls Live Call Screening LCS Before operating Flashing green slowly Monitoring Operation Flowchart To record into your mailbox Two-way Record Recording a ConversationTo record into another mailbox Two-way Transfer Customising Your Phone Red on Check-in Administrative FeaturesCheck-in To check To check out Check-outPress Check-out 24 H* hour/minute 12 H * hour/minute Display shows Timed Reminder Tone Information 761 0300 727 After Moving to a New Location in the Office To confirm the log information with the Call Log button Using a Display Proprietary TelephoneUsing the Call Log Calling with the Incoming Call Log Press Call Log , or Up or Down To clear the log informationTo store the callers information in personal speed dialling Press Call Log , or Up or Down Press Transfer To call with the Redial button Calling with the Outgoing Call LogUntil desired number When the desired party is displayed Desired directory Until desired Using the DirectoriesCalling with the Directory To select and call To store a Personal Speed Dialling Directory item Storing Names and Numbers Entering Characters Standard mode Option mode Option mode for CE model Option mode for GR model To access Feature Access menu and select the feature Accessing System Features System Feature AccessFeatures Refer to Using a Display Proprietary Telephone Section Manager Operation To lock/unlock other extensions Remote Extension Dial Lock Control FeaturesChanging the Settings of Other Extensions Extension Control Press Time Service Time Service Mode ControlTo change the time mode Day/Night/Lunch/Break To select the time service switching mode Automatic/Manual Red on Manual Customising Your Phone Press Toll Restriction Restriction Level Control Dial Tone TransferCall Barring To select and start/stop the background music Turning on the External Background Music BGM OGM floating Recording Outgoing Messages OGMEnter OGM floating To clear the message To record from an external BGM MOH port Another PBX Extension no Releasing Network Direct Station Selection Ndss MonitorDial another PBX extension Control Features Section Customising Your Phone & System Customising Your Phone Personal Programming Customising Your Phone Personal Programming799 Extension PIN Stored Extension PIN Little Dark Settings on the Programming ModeSetting Features Programming Selection & Parameter Input CLIP/COLP An outside call Ringing Tone Call When multiple calls arriveIntercom Longest ringing line No call OFF No-DisableNo-Stop recording No OFF No-Headset off No-AllowYes-On CO buttons can be modified Max digits + To unlockMax digits + No-Normal Any Flexible ORname To store the names and numbers in personal speed diallingPress Program or Pause Enter personal speed To edit the names and numbers of personal speed diallingPress Left or Right Clearing Features Or Pause Or Store Programmable Buttons Programming Input Customising the ButtonsOr Pause DSS or PF Programming input . or Store DSS PF CTI Enter tone type To exit at any time, lift the handsetTone type no To continue To clear the button Programming Information Manager Programming Or Pause Input Or Pause Password ProgrammingManager Programming Changing Call Charges and Extension Control Manager Programming Programming is shown below. Programme number System PasswordCustomising Your System System Programming List Secret Fixed Buttons Function T7600/IP-PT T7200/T7400/T7500 To exit the programming mode at any time, lift the handset Procedure 24-hour Format System ProgrammingDate & Time 12-hour Format Enter phone Press ENTER. Press END Speed dialling Number System Speed Dialling NumberTo confirm your entry after storing data Phone no Extension Number System Speed Dialling NameName Extension no Name Extension Name Section Appendix Troubleshooting TroubleshootingTroubleshooting Dialling Cannot remember the feature numbersToll restriction is activated An account code is required Do not want to display a number which Forgot the passwordOther party has set Data Line Security Background music started suddenly Feature Number Table Feature Number Table 204 Feature Number Table Feature Number Table + # Ohca Colr 210 OGM + extension PIN + # + same extension PIN + # Feature While dialling or talking Feature While busy, DND or call tone is heard Default While on-hook What is This Tone?What is This Tone? When going off-hook Busy Tone When you make calls When setting the features or programming When talking to an outside partyWhile off-hook Establishing or leaving a conference Psmpr Software File Version New ContentsChanged Contents Revision History Psmpr Software File Version Psmpr Software File Version Index Index 174 CTI Button 216 163 62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan